Taiwan Guoguang Motor Company takes the lead in using the station online ticketing system
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Import background
Guoguang Passenger Transport was formerly known as Taiwan Automobile Passenger Transport. As early as the Taiwan Automobile era, it was the first passenger transport company in Taiwan Province to use the station online ticketing system at that time, and the record was ahead of its peers. At that time, there were only 5 stations in the online base. After the name was changed to Guoguang Passenger Transport, the system was used and the host was upgraded. So far, the development has been completed until all bases simultaneously sell tickets online. Guoguang Passenger Transport is not only the first to use online ticket sales at stations in the passenger transport industry, but also the leader in Taiwan’s passenger transport industry to use online and voice ticket sales.
Import process
Early ticket sales methods were manual operations, and the operation process was time-consuming and labor-intensive. Computerized operations were carried out in May 1983, using NEC’s ACOS mainframe, initially serving as a base for online ticket sales at high-capacity stations; in 2001, it was restructured into Guoguang Passenger Transport, and the remaining stations were successively incorporated online, using the online ticketing system; 2005 In October 2009, the host was upgraded to introduce NEC’s IPX 9000, and a new voice ticketing system was developed. By July 2009, the nationwide synchronous connection was completed. Each station has a ticketing system equipment, which is connected to the ACOS main unit of the head office through a data dedicated line, and the main unit automatically performs all the actions of booking and marking.
System overview diagram
Import results and future prospects. From Taiwan Automobile to Guoguang, NEC’s ACOS host is used. Its system is stable and meets the needs of Guoguang Passenger Transport’s station online ticketing business. It also operates in a centralized management and unified operation at the head office, and is updated by the head office host system in real time. Ticket sales information, as long as the information is updated once (such as new routes or fare changes), the province’s stations can obtain it in real time, and at the same time reduce the cost of manpower management. No matter it is during the period of large transaction volume during the influx of people during the holidays, or the period of multi-stage fare discounts due to business promotion, the stability of the system is the main reason for the continuous operation of the station online ticketing system for more than 20 years. factor.
The person in charge of NEC system has gone through the years of Taiwan Automobile and Guoguang. Manager Huang Zichang of the Enterprise Section of the System Department of the system business group with about the same experience as this case explained that the full support of customers is the best way for Guoguang to promote its business. Boost. NEC always requires itself with the highest standards. In the past, it faced it with a cautious attitude and did not dare to relax. However, due to the rapid changes in IT technology, customers used to worry about whether manufacturers can meet their needs and provide appropriate support when they encounter system changes. In this regard, NEC cooperates with customers’ considerations. For example, due to business needs (for example: to coordinate with the fare adjustment policy at different times, the opening of new stations, etc.), we will adjust the system and respond to the needs, and provide a complete maintenance mechanism. Accompanying customers to grow steadily under the established business.
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