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1 Overview
Qiqihar First Hospital is the largest general hospital in Qiqihar, and it is also the first batch of tertiary A hospitals in the country; the outpatient complex building of the hospital has a frame-shear structure with a construction area of 50,000 square meters, the main building has one basement level, 15 floors above ground, and a podium. One floor underground and five floors above ground.
In order to provide patients with a warm, comfortable and elegant environment for medical treatment, so that patients can get better services and improve the response speed of hospital services, it is required to install hospital triage queuing products. Requirements configuration: 8 sets of hospital triage queuing software, 8 Station number ticket barcode printer, 73 number calling devices, 5 dot matrix clinic display screens, 8 dot matrix main display screens (rolling dual screens), 21 passive speakers, 8 main control boxes, and 8 rolls of paper.
2 Part of the requirements put forward by the hospital
Through methods such as taking number, calling number, real-time monitoring of dynamic data, and efficiency management, the system can play the function of ordering doctors in order to achieve order, civilization, fairness, and comfort. Such as: the situation of visits in each clinic, the work situation of each doctor and the situation of patients, etc., in order to arrange the patients reasonably. The system can improve the service quality of the hospital, improve the service image of the hospital, and manage each department more scientifically.
The design call system is integrated with the hospital’s HIS system. When a patient registers, he can access the call queue of each department through the hospital registration system. The outpatient doctor can call the call through the call device on his desktop. The call management center of each department is set in each department. The calling room of the department or the nurse’s desk in the waiting area.
Display power amplifiers are installed in the waiting rooms of various departments to display the call information, and the display screen also integrates the audio broadcast speakers for the call number to broadcast the call number.
3 Introduction to the main components of the winning product:
3.1 Triage queuing software performance
● The software directly controls the number calling system, display system, voice system and ticket printing
● The voice module is available in Chinese, English and Cantonese
● Simultaneously display the current system business status
● You can enter the doctor’s information at any time as needed
● You can modify or delete the information of the doctor at any time
● The doctor can be selected according to the request of the patient
● Priority arrangement for special patients
● According to the current waiting status
● The number ticket can be modified according to needs, and the doctor can be re-selected, and the number ticket number remains unchanged to keep the queue fair
● After power failure, all data can be automatically saved, and the system work will not be affected when a call comes in
● Direct thermal line printing, the printed number ticket is clear, and the content can be edited
● The system automatically resets and clears when it is turned on for the first time every day, and re-queues
● At the same time add a large number of statistical reports for the relevant departments to consult, count, analyze, and research
● The system is easy to install, only a four-core bus is required to connect the voice call system and the display system. The optimized hospital triage queuing:
● Ticket collection and waiting: relieve the patient from the pain of queuing in the past to see a doctor, without worrying about jumping in line, and not worrying about missing it;
● Voice prompt: let the patient go to see a doctor in a comfortable state;
● Large-screen text display synchronized with voice: Provide a friendly and comprehensive guarantee for patients to go to the doctor;
● Optimize the work of nurses: The system minimizes the workload of nurses, and the main task is to coordinate patient visits;
● Adjust the atmosphere: a reasonable order for medical treatment, so that the atmosphere of the hospital is quiet and peaceful;
● Regulate the doctor’s mood: patients queue up for consultation, avoid the hustle and bustle of the clinic, and ensure that the doctor’s diagnosis is not disturbed;
● The patient can independently choose the doctor to see: correcting the rigid assignment of the hospital;
● Intelligent classification and queuing: distinguish waiting patients by department and doctor;
● Support priority services for special objects: such as the disabled, the elderly, etc.;
● Change of doctors: to meet the reasonable requirements of patients to change doctors;
● Confidential patient privacy: The system automatically calls numbers and waits in line to ensure that the privacy of patients is not leaked;
● Flexible increase or decrease of hospital business and adjustment of business attributes;
● Adjust the workload of similar clinics according to actual conditions: If there are too many patients in the first clinic, some patients can be automatically transferred to doctors in other similar clinics for treatment;
● Powerful and complete statistics function: It provides managers with detailed understanding of outpatient volume, doctor workload, adjustment of hospital’s business layout, and further improvement of work efficiency and service quality, providing powerful help; Parameters ◆ Power supply voltage: AC220V ◆ Ripple Coefficient: 5%◆ Audio output power: 20W◆ Speaker impedance: ＜4Ω◆ Volume adjustment range: 80dB◆ Audio frequency response: 100Hz-10KHz◆ Control signal method: 485 bus ◆ Control signal level: 1V-5V◆ Control signal wave Special rate: 9600bps◆ Ambient temperature: 0℃——60℃◆ Working temperature: +5℃——+35℃◆ Printing speed: 80MM/sec◆ Printer type: thermal printer
3.2 Main control box
● Only use with computer software.
● There is one input port, five output ports, equipped with RJ45 sockets, which can be connected to window display, main display and caller.
● There is a speaker output interface, which can be connected to active or passive speakers, ceiling speakers.
● There is a volume knob, and the volume can be adjusted at any time as needed.
● There is a power switch button, which can manually switch the power of the main control box.
3.3 Printer
● Using EPSON movement, automatic ticket issuance, the printed number ticket is clear, and the content can be edited.
● Printing method: direct thermal line printing.
● Receive queued data through the host computer.
● Print 12×24 Western characters, print 50 lines each time, repeat printing intermittently
● Print dots for each dot line at the same time not more than 25%, and print the same dot vertically for each character line not more than 11 times.
3.4 Caller
● Large-screen LCD display, beautiful, clear and easy to operate, it can display the number of patients and the number of people currently waiting.
● Installation is simple and convenient, all callers only need one bus to connect.
● “Next” button: When the doctor presses this button after treating a patient, the LCD display on the caller will display the number of the patient and the number of waiting patients will automatically decrease by one. At this time, the consultation room display screen displays the patient number and flashes for 10 seconds; the main display scrolls to display the consultation patient number; the voice speaker plays “Dingdong, please go to the consultation room XX”.
● “Previous” button: After the doctor presses this button, the LCD display again displays the number of the last patient in the clinic, and the current number of patients waiting remains unchanged. At this time, the diagnosis room display screen again displays the last patient number; the main display screen again scrolls to display the last patient number; the voice speaker again plays “Dingdong, please go to the XX consultation room”.
● “Ding Dong” button: After the doctor presses this button, the display of the clinic will show the patient number and flash again for 10 seconds; the main display will scroll to show the patient number again; the voice speaker will play “Ding Dong”.
● “Recall” button: When the doctor presses the “Next” button, when the patient of this number does not come to the clinic for treatment, this button makes multiple calls to the patient. At this time, the clinic screen displays the patient number and flashes again for 10 seconds; the main screen scrolls to display the patient number again; the voice speaker again plays “Dingdong, please patient XXX to the clinic XX”.
● Press the “Next” and “Recall” buttons at the same time, and the consultation in the clinic will be suspended. At this time, the consultation number displayed on the LCD is: ——, the dot matrix consultation room display screen displays the Chinese character “Pause consultation”, press any button to cancel the suspension of consultation.
3.5 Clinic display screen
● This dot matrix consulting room display screen is composed of four 16X16 dot matrix (Φ5mm), which can scroll to display multiple Chinese characters.
● The appearance is made of aluminum alloy molds, and the surface is titanium-gold oxidation treatment, making the appearance beautiful and generous.
● Installation is simple and convenient, with RJ45 socket, only one bus is required to connect to the main control box.
● The consultation room number can be automatically displayed when the machine is turned on, so as to check whether the code is correct. It can automatically recognize polite words in hospitals.
● The polite words are scrolled in normal times (for example: Futian Hospital wishes you a speedy recovery!). When a new patient number is called, the dot matrix consulting room display will flash and display the new patient number for 10 seconds, then display the patient number statically for 20 seconds, and then scroll to display courtesy terms until there is a new call number .
● When the clinic is out of service, the dot-matrix clinic screen displays “Pause for consultation”.
3.6 Main display
● Dot matrix main display screen is composed of 10 digits 16X16 dot matrix (5mm) per line, and each line can display 10 Chinese characters at the same time. It can display dynamic numbers and Chinese characters, and is generally installed in the waiting rest area.
● It is formed by aluminum alloy molds, and the surface is treated with titanium oxide, which is beautiful and generous in appearance.
● Installation is simple and convenient, with RJ45 socket, only one bus is required to connect to the main control box.
● It usually displays the number of the patient being treated. When a new patient number is called, the dot matrix main display scrolls to display the number and the number of the consultation room that should be visited, and flashes for 10 seconds. Dot-matrix scrolling dual screens can display two patient numbers and two consultation room numbers to go to at the same time.
● When the phone is turned on or when there is no call for consultation within three minutes, polite words and guidance are automatically displayed.
3.7 Speaker
● The speakers are generally installed in the waiting area, and only need a two-core wire to connect to the main control box.
● Power: 20W.
4 System configuration wiring diagram
System configuration wiring diagram
Note: There are physical callers and virtual callers to choose from, and the two callers can be used together.
5 System wiring requirements
5
.1
The main control box of this system, the number calling device, and the display screen use a super five eight-core network cable, the model is UTP; the main control box and the speaker use RVB2X0.5mm2 wire, the resistance is less than 4 ohms.
5.2 The wiring of this system shall be routed separately, and it is allowed to be parallel to the weak current line. If it is necessary to wire in parallel to the strong current line, the distance between the lines shall not be less than 200mm.
5.3 Except for the power input voltage of this system which is AC220V to DC24V, the working voltage of the other lines are all under safe voltage.
5.4 The wiring of this system includes the connection between the computer software and the main control box, the connection between the main control box and the caller, the connection between the main control box and the display screen, the connection between the main control box and the speaker, and the connection between the computer and the printer.
6 queuing process
Queuing process
7 Advantages of the system
1) The ticket number for special circumstances can be modified: due to the temporary transfer of special circumstances, the doctor designated by the patient is not available, the ticket number needs to be modified, the doctor is re-selected and the ticket number remains unchanged to maintain the fairness of the queue.
2) The printer adopts EPSON movement: high-speed thermal printer, which prints the ticket clearly, does not use ribbon, and is convenient for maintenance and paper change.
3) The display of the caller is a large-screen LCD display: it can intuitively display the number of the current patient’s ticket number and the number of people currently waiting. The same caller can be used by doctors on different shifts, and the system will automatically recognize it.
4) The virtual caller can be used: the doctor’s work computer can be used as the caller, the function is the same, the original network cable is used, and only the software is required.
5) After the power failure, the system will automatically save all the data after the power failure, and the incoming call will not affect the work, and it is more at ease to use.
6) A large number of statistical reports: for the hospital’s competent department to consult, count, analyze, and research… to facilitate hospital management and data inquiries.
7) Automatic storage of various data: such as automatic storage of various statistical data and statistical reports, which can be printed directly, providing advanced means for the administrative management of the hospital.
8) Consultation room display screen: It will display the consultation room number when it is turned on. When the doctor is busy, it will display “visiting or paused”, and it will display the number of the patient coming to see it when calling, so that the patient can understand the current situation of the clinic.
9) Waiting main display screen: Titanium material mold molding manufacturing has a variety of options such as dual scrolling screens, three screens…six screens, etc.; it can clearly and intuitively display the current patient number, and it can automatically scroll to display courtesy words and guidance.
8 System Quotation
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