Intermec CN3 and IP30 help Saudi Post Office improve work efficiency and service levels
chrispeng [ad_1]
A few days ago, Intermec, the leading supplier of automatic identification equipment and solutions, announced that it has signed a contract with the Saudi Arabian Postal Service, a leading supplier of mail and parcel delivery services in Saudi Arabia, and Intermec will deliver the goods to the post office. The department provides CN3 handheld mobile computers and plug-in IP30 RFID handheld readers. The signing of the contract is a core measure of the strategic cooperation between the two companies, and it also shows the confidence of the Saudi Arabian Post Office to adopt the most advanced technology to improve delivery efficiency and provide customers with better service levels. This contract is Intermec’s latest breakthrough in a series of major successes in the postal field.
The Saudi Arabia Post Office has a complete set of mail delivery solutions (Postal Delivery System-PDS). The PDS solution integrates many systems, including CRM systems and sorting equipment. The adoption of this system makes the sorting process of postal personnel more efficient. The solution also integrates navigation and automatic vehicle positioning systems.
CN3 is an outstanding small, advanced and durable mobile computer. It integrates 4 types of wireless communication technologies, including GPS, so that no matter where the postal personnel are, the Saudi Arabian Post Office can maintain real-time contact with its postal personnel through voice and high-speed data transmission. The integrated GPS system provides hands-free voice navigation for postal personnel, making driving safer and more efficient. The full-featured CN3/IP30 solution provides RFID reading and writing functions without other equipment.
Eng.Majed BinAnzzan, Director of the E-Commerce Department of the Saudi Arabia Post Office, said: “When postal staff deliver deliveries, they can use Intermec’s CN3 to synchronize and continuously update our database instead of waiting until the end of the day’s work. In addition, With the new solution, we can immediately explain to the customer that a letter or a parcel has been delivered in time, because the confirmed information has been listed in detail on the website of the Saudi Arabia Post Office, which will greatly improve customer satisfaction .”
The previous solution adopted by the Saudi Arabian Post Office required the use of three separate devices, including a handheld device with an RFID reader, an automatic vehicle location device used to track vehicles, and an on-board personal computer with navigation capabilities. By assembling three components into the same equipment, Intermec’s solution not only speeds up the maintenance process for the Saudi Post Office, but also saves a lot of costs. At the same time, it enables the staff to focus on the task at hand instead of busy operating different ones. equipment. In addition, the robust design of CN3 prevents the device from being damaged or losing data in the event of an accidental drop.
The Saudi Arabian Post Office is planning to extend Intermec’s CN3/IP30 solution to more of its customer services in the future, such as allowing its employees to directly process customer payments.
Patrick J. Byrne, President and CEO of Intermec, said: “Intermec will continue to expand cooperation with major postal agencies. We are honored to be able to provide solutions for the Saudi Arabian Post Office and help them improve customer satisfaction. Improve operations, especially to reduce expenses in a severe economic environment.”
[ad_2]
