Application case of State Grid’s self-service payment service

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The power industry is a major industry related to the people’s livelihood, and its customers are huge. At the current stage, the general payment method of customers is through the electricity business hall or online banking. At the peak payment period, the customer’s flow puts huge pressure on the electricity business hall. Overcrowding, the waiting time of customers in line, and complaints about the services of the power business hall, etc., all have an impact on the power industry.

Foshan Tiantong Intelligent Equipment Co., Ltd. and the State Grid launched a self-service payment service, using cash, UnionPay, IC card and other self-service payment systems. It greatly reduces the difficulty of payment in the power industry, saves a lot of service time for customers in the power industry, and greatly improves the work efficiency of the power industry.

The following is the installation effect diagram of the self-service payment terminal of State Grid:

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