Self-service of “Banking and Medical Link”, innovating and advancing the construction of medical reform informatization
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Overview
Ruijin Hospital Affiliated to Shanghai Jiaotong University School of Medicine (hereinafter referred to as Ruijin Hospital) is one of the largest general hospitals in Shanghai. Its information construction has been at the forefront of its domestic counterparts. In the “Tenth Five-Year Plan”, Ruijin Hospital will build a “digital hospital” “As a guideline for the establishment of the academy. In the initial stage of informatization, Ruijin Hospital organically integrated data, information, business processes, applications, and personnel through the construction of related software platforms, internal and external networks, and gradually formed a collaborative electronic medical platform, which greatly improved Management level and business operation efficiency.
As one of the important basic tasks of Shanghai’s medical reform, Shanghai launched a health informatization project in April this year. By June 17th, it has initially realized the network connection of 11 tertiary hospitals and 8 districts, realizing data uploading and clinical information sharing and reading. . In the process of advancing informatization, Shanghai has actively promoted the “Bank-YiTong” outpatient one-stop self-service appointment, registration, and payment system. At present, Ruijin Hospital and many other hospitals have already operated a one-stop payment system in outpatient clinics. Patients can make appointments, register, and pay for the entire process on the one-stop service cabinet. It is expected that by the beginning of next year, all 34 tertiary hospitals in Shanghai will realize the one-stop outpatient service system of “Bank-YiTong”.
Application background
Difficulty in seeing a doctor is a common social problem in major cities across the country. Due to the large number of patients who go to major hospitals every day, patients usually go through a long period of time for registration, waiting in line, and finally queuing for payment and taking medicine. This traditional manual mode of information registration, system entry, and business acceptance often causes patients to spend a lot of time and energy during each visit, which greatly affects the patient’s experience of seeing a doctor.
In order to further improve the patient’s medical environment and experience, fully reflect the public welfare of public hospitals, and allow patients to experience better and more convenient medical services, Shanghai-level hospitals will comprehensively promote a one-stop payment system for appointments and outpatient consultations this year, and guide citizens to use medical insurance cards. self service.
solution
In order to effectively alleviate the long queues of patients for registration, reduce the error rate of manual registration fees, and improve the work efficiency of the hospital and the patient experience, Shanghai Ruijin Hospital took the lead in launching the “Bank to Medical Link” one-stop self-service appointment, registration, and payment system project .
By comparing various factors such as cost-effectiveness, technical implementation difficulty, system integration, user experience, etc., after timely cooperation and successful debugging in public bidding, product testing, trial operation and other links, the authorized distributor of Prostec became the self-registration of Ruijin Hospital. The hardware supplier of the printing system of the payment system “Yinyitong” project has integrated the “easy and durable” POSTEK barcode label printer into the application link of the project’s receipt printing.
The “Yinyitong” system mainly realizes one-stop payment and receipt printing in outpatient clinics. By setting up a one-stop self-service cabinet in the hospital, the bank associates the bank settlement system with the hospital-related systems, adopts the prepayment mode, and realizes “one-stop payment” and receipt printing with the help of bank cards, medical insurance cards or doctor cards. Specifically, patients who use “Yinyitong” can pre-deposit bank card funds into the medical insurance card or medical card through the self-service cabinet before going to the doctor; in the subsequent inspections, medicine withdrawal, etc., the hospital can directly obtain the card from the card. The money is deducted, and patients can self-print receipts and vouchers through the cabinet for retention and reimbursement. In addition, patients can also make appointments with experts on the self-service cabinet, check the appointment status, and find out whether the registration is full and other real-time information.
At present, the one-stop self-service registration machine has been displayed in the service area of Ruijin Hospital’s lobby and the service area of each floor, which effectively alleviates the long queue for registration at manual windows and avoids errors in manual registration at the same time.
In this Ruijin Hospital project, all self-service cabinets are equipped with POSTEK G series barcode label printers and related accessories, which are mainly used for printing and keeping materials such as registration receipts and payment vouchers. Prostec actively cooperates with the implementation of the Ruijin Hospital project. After fully communicating with the hospital project leader, after understanding the hospital application environment, the product function is customized to upgrade. The POSTEK G series printer used in this project has special functions of intelligent detection and real-time feedback. That is, when the printed bill or ribbon is exhausted, or the system fails to work normally, the printer will automatically detect and feedback the information to the cabinet central control system, and then the central control system feeds back to the hospital data control center. After the data center receives the information, it will notify the cabinet administrator and technicians in the form of text messages to promptly perform bill and ribbon replacement or machine maintenance. The realization of this automatic detection and data feedback function greatly improves the hospital’s work efficiency and equipment use efficiency, and improves the patient’s satisfaction with seeing a doctor.
Through the service of “Bank to Medical Link”, the patient’s medical treatment process is optimized, the outpatient work efficiency is improved, the problem of long queues and long time is solved, and the patient’s staying time in the hospital is reduced. It is convenient for the patient and greatly improves the patient’s medical experience and the hospital. Orderly management has made a great contribution to the national medical reform and innovation.
At present, the project has been piloted ahead of Shanghai Ruijin Hospital, and more experience and problems have been summed up through trial operation. It is expected that by next year, Shanghai hospitals will all realize a one-stop self-service appointment, registration, and payment system for the “Bank-Medical Link”.
Implementation Effect
Provide patients with a collaborative platform for information sharing, making services more convenient, fast and high-quality.
For patients and their families, Ruijin Hospital currently provides online appointment registration, on-site one-stop appointment, registration, and payment services, and has established an electronic medical platform for communication between hospitals and patients. With the help of such a platform, patients can directly book appointments with medical experts through the external network, and the information about successful appointments will be immediately reflected in the “Bank-YiTong” system, providing patients with more convenient service channels, which can be dynamic, Real-time understanding and mastering of relevant information can reduce the time spent in queuing, registration, and consultation, and improve patients’ satisfaction with hospital services.
Improve the management level and business operation efficiency, and improve the order of medical treatment.
According to statistics, Ruijin Hospital, the largest medical institution in Shanghai, currently uses a one-stop payment model to account for approximately 40% of the total number of outpatient and emergency services.
Since the implementation of the project, through the one-stop self-service cabinet registration and payment, the average patient time has been shortened by 30 minutes, which has greatly facilitated the medical treatment process of the majority of patients. At the same time, the number of service staff at the registration counter of Ruijin Hospital has been reduced from 17 to 12, reducing labor costs and optimizing hospital management.
At the same time, through the G-series printer specially customized for this project by Bosid, the staff of the hospital can keep abreast of the running status of the cabinet in time. When the automatic detection ticket, the ribbon is exhausted or the cabinet fails to work normally, the manager can be the first Time for consumable replacement or machine maintenance. It plays a major role in improving the efficiency of the hospital’s work and equipment use, and improving the satisfaction of patients in seeing a doctor.
The one-stop service system for outpatient clinics, as an important part of Shanghai’s health informatization project, has become a powerful tool for alleviating the difficulty of medical treatment. It plays a role in promoting hospital informatization construction, optimizing hospital internal processes, and improving hospital management and business operation efficiency. Plays a major role.
About Ruijin Hospital
Ruijin Hospital was founded in 1907, formerly known as Guangci Hospital. It is one of the largest general hospitals in Shanghai. It is affiliated to the Shanghai Jiaotong University School of Medicine and is one of the top 100 hospitals in the country. The hospital has a large number of medical experts with high reputation at home and abroad and a large number of leading domestic medical professionals. It has 34 clinical departments, 7 medical technical departments, 9 research institutes, 11 laboratories, and 3 clinical medicine centers. , 8 national drug clinical research bases, etc.
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