Wireless communication application case of Shenyang Maternity and Infant Hospital
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When investigating the informatization level of the traditional medical industry, we often find such phenomena. Since doctors and nurses often work mobile, when we call their fixed phones, they often find that no one answers them; when they need to attend the consultation, the doctors find themselves too busy to get away.
The above situation illustrates the importance of hospital communication. In fact, although ordinary medical staff often complain about the inconvenient communication environment, most people are accustomed to this restriction.
Some large domestic hospitals have realized the inadequacies in the informatization work, and put forward the idea of building a “wireless hospital”-by using wireless technology to improve the communication office environment of the hospital, and improve the office efficiency and service level of the hospital. For example, promote the construction of application platforms such as WiFi wireless base stations, wireless voice systems, and wireless medical workstations.
Customer needs analysis
Shenyang Maternity and Infant Hospital is the only specialized hospital in Shenyang with a long history, large scale, and well-equipped colleges, mainly in obstetrics and gynecology, and a small comprehensive structure. The hospital has a high reputation in the Liaoshen area. With the development of medical construction level, the hospital has developed from a simple obstetric hospital to today’s modern obstetrics and gynecology hospital integrating medical treatment, scientific research and teaching. In order to provide patients with better services, the hospital attaches great importance to the application of information management, and constantly improves its own hardware and software medical service level, and is committed to creating an advanced and efficient information management application environment.
Through the understanding of the value of wireless applications, the hospital is determined to break the shackles of the current traditional wired office mode, hoping that Giesirui can help the hospital to accelerate the transformation of the level of informatization.
Gesirui understands that after the hospital has achieved full WiFi network coverage, it has the idea of completely transforming the existing voice communication system into a wireless voice communication method, and has the following requirements:
1. After the medical care adapts to the wireless mobile office of the computer, the inconvenience brought by the traditional wired landline is more and more prominent, and the hospital needs the information transformation of the voice communication. At present, the hospital has two communication systems, wireless and wired. In order to avoid trouble, the hospital only wants to use one communication system.
2. Mobile communication brings great convenience to medical care. The hospital hopes that the internal communication terminal is also mobile, which is in line with the characteristics of mobile office. At the same time, the use of mobile communication terminals should be limited within the scope of the hospital.
3. It is hoped that the internal communication cost between the hospitals can be saved, and the internal communication of the hospital is completely free.
4. As a part of network information management, it is hoped that it is possible to realize convenient communication and communication such as teleconference, IVR interaction, and telephone recording.
Wireless multimedia communication solutions
After communicating with the Shenyang Maternity and Infant Hospital, Gesirui provided the following wireless multimedia communication solutions to meet the needs of the hospital’s information transformation.
On the basis of the existing wireless network, Gesirui established a wireless voice system based on IP switching for the hospital. The hospital can use this system to completely replace the previous wired system.
This set of voice system uses MCS1000 as the core voice switching equipment, and is also equipped with a GA90 gateway device (with E1 card) independently developed by Giesirui. It is connected to the telecom operator through the E1 line as an intermediate device connecting the MCS1000 and the public telephone network (PSTN). At the same time, in the first phase of the project, 200 WiFi mobile phones will be deployed for medical staff to use. Through the wireless network platform, the mobile terminal and MCS1000 will form a docking to transmit voice.
The topology is as follows:
This solution can realize the following functions for the hospital, which not only provides convenient mobile communication and abundant application functions for the hospital staff, but also effectively reduces the telephone cost and improves the hospital information management level:
Wireless office telephone network: MCS multimedia communication system improves office efficiency and reduces office communication costs, and builds a wireless office telephone network. MCS1000 can correspond to 1000 mobile terminals, equip each WiFi mobile phone with an extension number, and retain the original switchboard number. I
Free internal wireless communication: Make unified communication within the hospital a reality. Medical staff can use Wi-Fi mobile phones for internal collaborative work, emergency calls, etc. At the same time, all internal voice communications are free.
Multi-party conference call: You can hold a remote multi-person conference call anytime and anywhere. In a wireless mobile environment, it is more convenient to hold a conference call, and the operation is simpler and more convenient. The meeting personnel do not need to be present, and they can communicate and discuss with multiple parties in a timely manner using only WiFi phones. Improve the efficiency of meetings for doctors, save office time, complete the discussion of cases in the office, and make accurate treatment plans.
Programmable IVR: Voice interaction for commuting, holidays or 24 hours working hours can be independently set on the switchboard, and different processes can be executed at different times. When a patient calls for consultation, it can quickly and clearly guide the patient’s voice operation without manual assistance.
Backup recording service: The recording function can be set on the MCS server. This pure software recording method can get rid of the high hardware requirements of the recording server in the past. When patients call for consultation or internal communication, users who need to record can be flexibly set at any time. If necessary, the recording can be stored, and the communication work of the hospital can be backed up for occasional needs.
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