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Hotel Smart VIP Service System
The XXXX hotel smart service system consists of six subsystems, including guest room guidance, asset management, clothing management, conference/banquet management, vehicle road guidance, and VIP arrival automatic reminder.
Application function
room guide service
By arranging RFID readers and electronic guidance display devices in the guest stairs and passages of the hotel room floor, when the room card carried by the guests is recognized, the RFID reader will transmit the information to the background through the network, and the background will control the The device displays the direction information on the signboard at the road intersection to achieve:
1. Automatically trigger the room indicating device to guide guests into the room;
2. The SMS reminds the service personnel to take the initiative to provide personal reception and other services.
Fixed asset management
The asset management system uses electronic tags to identify fixed assets, and uses readers to complete the daily management, inventory and monitoring functions of fixed assets, thereby efficiently realizing the full tracking of the physical life cycle and use status of fixed assets. Technically To the greatest extent, it ensures that the accounts of the assets are consistent, thereby avoiding the loss of fixed assets, and at the same time improving the efficiency of asset maintenance, so as to realize the information management of fixed assets.
Since there are many types of hotel assets, in order to better manage and combine the characteristics of hotel fixed asset management, the assets that need to be included in RFID management are generally divided into two categories: valuable assets (such as artworks, laptops, etc.) and general assets. High management requirements, in addition to all the functions of inventory, inquiry, allocation, requisition, and return of general assets, it also has a more important alarm function. When the reader cannot identify the electronic tags of valuable assets within a certain period of time, and does not obtain legal asset movement information, the system will automatically send out alarm information, and realize the linkage with the security system through the centralized control platform.
RFID readers for monitoring valuable assets can be deployed according to the area where the valuable assets are placed or important entrances and exits.
1. Daily management of assets;
2. Valuable asset tracking management (online inventory and out-of-position alarm);
3. Asset inventory management.
Garment Management
In order to maintain the clean and tidy image of the hotel, the work clothes of the hotel service staff and the bed linen of the hotel rooms should be changed and cleaned regularly. High temperature, washing-resistant and easy-to-fold software electronic tags, associate employee information, bed linen information with electronic tag information, and monitor the tags by the reader in the process of receiving and washing, realizing hotel staff clothing and room bed linen. manage.
1. Daily management of clothing (bed towels) (add, delete, query, replace);
2. Clothing (towel) washing and receiving records (including report management);
3. Automatic positioning of hangers;
4. Text messages to inform employees to change clothes.
Automatic sign-in service for meetings
By installing the RFID reader or the hand-held RFID reader of the service staff at the door or passage of the conference room or banquet hall, when the conference room or multi-functional hall holds an event, the RFID reader will automatically identify the RFID tag of the entering person. , interact with the system database to obtain information such as personnel, time and location corresponding to the RFID tag, and realize automatic recording, including the number of people who should arrive at the meeting and the number of people who are actually arriving. Participants can self-find where they are sitting and guide them through the hand-held certificate containing the RFID electronic label. In addition, for the participants who did not arrive, the system automatically reminds the relevant personnel in the form of text messages.
1. Electronic sign-in;
2. Seat guidance;
3. Conference/banquet personnel admission data statistics and automatic reports;
4. SMS reminder;
Vehicle Road Guidance Service
For fixed vehicles that often go in and out of the hotel, RFID electronic tags are attached. When the vehicles pass through the entrances and exits of the hotel, the RFID readers installed at the vehicle entrances and exits and the relevant fork points can identify the electronic tag information of the vehicle and compare it with the database information. After entering the hotel road, or the VIP guests sitting in the car swipe the card through the special card swiping machine at the entrance and exit of the vehicle, the system automatically removes the electronic railing and records at the same time. .
1. RFID vehicle information management;
2. Electronic railing control;
3. Vehicle entry and exit information records and statistics;
4. Vehicle road guidance.
Automatic reminder for VIP entry
For the important VIP personnel of the hotel, the hotel will send them a ticket containingRFIDVIP card with electronic tag, when VIP guests enter the hotel by car, through the RFID at the entranceReader, the system will automatically and quickly notify the corresponding hotel personnel and conference organizers of the information from the VIP personnel to the development center, reminding the hotel personnel and conference management personnel to provide corresponding services.
1. VIP personnel information processing;
2. SMS reminder;
3. VIP personnel information record.
Mobile front desk service
For special personnel entering the hotel, the hotel receptionist can use a customized handheld tablet to check in or check out the guests on the spot in any place (the hotel WIFI coverage area), protect the privacy of the guests, and notify the corresponding personnel to do Good corresponding service.
1. Personnel information entry;
2. CHECK IN or CHECK OUT in the guest room;
3. Mobile phone short message reminder.
tv doorbell
When it is inconvenient for guests to answer, if someone rings the doorbell, the TV screen in the on state will automatically switch to the image outside the door, which is convenient for guests to judge whether to open the door.
1. Visitor camera;
2. TV image switching.
Hotel energy intelligent management system
The hotel energy intelligent management system automatically controls energy-consuming devices and puts forward questions and energy-saving suggestions based on equipment, environment, water and electricity metering data, through comparative analysis and comprehensive evaluation, to achieve one-click online energy audit, and according to various functional departments (such as The energy consumption of the Housekeeping Department, Catering Department, Front Office Department, Engineering Department, etc.) shall be reasonably evaluated for assessment.
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