Peking Union Medical College Hospital in-depth development of barcode information construction to improve the quality of hospital services
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Overview
In recent years, the hospital’s medical business has grown rapidly year by year, and most of the infrastructure, equipment (including network and information facilities, equipment), and the use of human resources have been close to full capacity or even overloaded. With the establishment of the market economy system and the deepening of health reforms, the competition in the medical market has become increasingly fierce. The internal and external environments faced by hospitals have undergone fundamental changes, and their survival and development are facing unprecedented pressure.
Information technology can promote the implementation of various reform measures in hospitals, and promote the deepening of hospital reforms. Information technology has increasingly become a powerful means to improve hospitals’ scientific management level, medical service quality and medical work efficiency. Accelerating information construction is the deepening of hospital reforms. It is an inevitable requirement to promote the development of hospitals.
Peking Union Medical College Hospital is an early pioneer in exploring and practicing hospital management informatization in China. After a long period of informatization construction practice, the HIS system (full name: hospital-information-system) management has been realized. Under this background, the system including “emergency system”, “hospital system”, “medical technology system”, and “hospital-information-system” have been implemented. Bar code management projects for systems such as “logistics system” and “OA system”. Through informatization and barcode management, it not only improves the internal work efficiency of the administrative department, financial department and other departments of Xiehe Hospital, but also ensures the instant sharing of information in various departments, rapid feedback and processing of patient information, and promotes more efficient and high-quality hospital services. Greatly reduce the medical error rate.
Status and challenges
Peking Union Medical College Hospital is a large-scale tertiary A general hospital integrating medical treatment, teaching, and scientific research. A batch of hospitals in China that implemented HIS information management system earlier. In the initial stage of hospital management, the bar code management system mainly relied on foreign brand bar code printers and Reading equipment docking. During the use process, the hospital has very strict requirements for the stability of the printer’s work. Once the printer has problems, it cannot continue to print. The after-sales process of foreign brands is complicated and lengthy, which has a certain impact on the efficiency of the hospital. Therefore, in 2011, Concord The hospital summarized the use of the previous system and equipment, in order to manage the work of various departments in the hospital more conveniently and efficiently, and improve the quality of service and patient satisfaction, it will comprehensively upgrade the existing systems and equipment. The national brand POSTEK barcode label printer has passed the bidding, initial project testing and other links. With its excellent product performance and professional and efficient technical support services, it has won the hospital’s recognition and trust, and has successfully won the bid for the informatization of Union Hospital. System upgrade and transformation project.
solution
Information-based bar code management can improve the efficiency and accuracy of hospital services for patients, reduce medical errors, reduce risks, and save lives.
In the upgrade and transformation project of the information system of Union Hospital, in the cooperation of POSTEK barcode printer with the hospital’s HIS system and Lianzhong software, the Prostec technical team demonstrated the spirit of timely, professional and efficient service, which won unanimous praise from the hospital. In the end, Realize the perfect docking of the entire hospital system.
After the upgraded HIS system, barcode management is mainly reflected in the following department sites:
Medical center:
1) Implement the patient one person one card system, and patient identification information is stored in the barcode on the card to prevent confusion and error of patient identification information;
2) All the inspection item information is stored in the computer, and the doctor only needs to check the medical inspection item through the computer, and then the barcode label of each medical inspection item can be printed to prevent traditional billing errors;
3) Divide different physical examination items into different barcode management, each barcode represents different physical examination content, and the probability of error is greatly reduced;
4) The staff can understand the patient’s information and physical examination items by scanning the barcode label on the patient’s medical card, which greatly improves work efficiency and prevents missed and multiple examinations.
Inspection Department:
The more manual the project, the higher the probability of error. Due to the unclear handwriting of the application form and manual test tube label, in the process of processing patient information and specimen correspondence, patient information entry, etc., it is easy to cause many problems such as patient information and specimens not corresponding, patient information and reports, etc. Nurses and patients often go to the laboratory for verification, and sometimes even the patient’s laboratory report cannot be found in the patient’s inpatient department. Various errors are caused by human errors.
The implementation of barcode management has completely eliminated this kind of disorder. Nowadays, electronic medical orders have replaced paper tests; computer operations have replaced manual operations in the process of specimen delivery; inquiries about specimens and reports have been viewed by computers instead of personnel enquiries and telephone enquiries. These changes have greatly reduced the manual operation of the staff, completely eliminated the phenomenon of personal information and specimens, reduced the probability of errors in the doctor’s station, nurse’s station, and laboratory department, and improved the hospital’s work efficiency and service accuracy.
Secondly, in terms of fees, traditional manual calculations will cause underpayment or overpayment due to various man-made reasons. At present, after using bar code management, the billing information has been stored in the bar code. Toll collectors only need to scan each bar code label to quickly and clearly understand and print the expense list.
Registration system: registration fee label printing, system registration instead of manual operation, to achieve the fair principle of first-come, first-visit doctors.
Pharmacy: The outbound and inbound management of medicines greatly reduces the chance of staff sending wrong medicines. (slightly)
Report Receipt Center: Filing and management of patient medical examination reports. (slightly)
All outpatient clinics: complete records of the entire case process. (slightly)
The barcode printing equipment used in this project is POSTEK Q8 small barcode printer. The white appearance, simple and square shape, exquisite and unique, greatly save the space for placement and use. Regardless of the shape, color and structure, they are deeply loved by the staff of Xiehe Hospital.
Secondly, the Q8 subverts the traditional design concept, and the unique compact movement structure design allows this printer to exhibit excellent reliability and ultra-low operating noise during work. It is very suitable for use in a quiet environment of the hospital.
The staff of the Blood Center of Xiehe Hospital even mentioned that “Q8 design is very humane, with a completely open back of the fuselage, allowing them to quickly and easily replace new label rolls. This greatly improves work efficiency when there are many patients. Very convenient and easy to use.”
In this project, in order to better cooperate with the normal use of the POSTEK printer in Xiehe Hospital, Bosid selected experienced technicians to conduct training courses on printer use and daily maintenance for the hospital staff to ensure that the staff are familiar with the printer functions and are normal use equipment. In addition, Bosite technicians also regularly go to the hospital to conduct routine inspections on the equipment in use to ensure the normal operation of the equipment.
Implementation Effect
Xiehe Hospital has upgraded its information system and optimized bar code management to free medical staff from busy, repetitive and boring writing tasks, improve their work efficiency, and improve patient service quality and hospital humanized service levels. It realizes the whole-process tracking and dynamic management of patient information, optimizes the work process, improves service quality, reduces medical error rate, and lays a solid foundation for the scientific and standardized hospital services.
With the professional and efficient cooperation of our company, colleagues from the Information Management Department of Xiehe Hospital fully affirmed, and will purchase and update more barcode printer hardware equipment in the future to cooperate with the efficient and high-quality operation of the hospital’s information system.
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