Singapore Post uses Intermec 700 series handheld mobile computers to simplify the handling and tracking of express parcels
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About SingPost
SingPost’s logistics business provides efficient one-stop logistics solutions. With Speedpost brand and various value-added services such as warehousing and implementation, it provides express services in both local and international sectors. SingPost is a leader in the Singapore delivery industry, providing various types of delivery services, including delivery services ranging from 1.5 hours to 3 hours and even same day delivery services, as well as door-to-door services to more than 200 countries and regions around the world. And also obtained the EMS cooperation certificate.
SingPost was awarded a gold award by the Universal Postal Union (UPU) for its Speedpost Worldwide express service, making it the only postal agency in the world to receive this award for six consecutive years since 2001.
As a designated public postal company in Singapore, SingPost provides effective and high-quality domestic and international postal services. With the postal three-channel platform, self-service machines (SAM), and Internet portal vPOST, it has become one of the companies with the largest retail distribution network. With the help of a vast network, SingPost provides customers with one-stop convenient services, involving various products and services (including agency, postal and financial services).
Only one easy scan for express delivery
Traditionally, express parcels are tracked manually, which has low accuracy and efficiency, and is labor intensive. In addition, paper waste is serious in the entire back-end operation.
But now, with the advent of wireless communications and networks, as well as the increase in information and services available to customers, customers’ expectations for services have also become higher. They expect to see the entire delivery process of the package, from the courier signing the package to the delivery of the package to the final destination, and the cycle is short.
SingPost recognizes the ever-increasing expectations of customers and is determined to meet and exceed their expectations. In 2004, it was still running another system, but it was later discovered that the system could not meet the existing business operation requirements, the obsolete bar code readers were outdated, and the network service providers that provided public wireless networks were also eliminated.
SingPost conducted a six-month consultation with its information technology partner NCS Private Limited to define the project standards and formulate the entire process of the project. After a series of rigorous equipment definitions, initial investigations and tests, based on several factors such as product reliability, customer service and technical support, the special personnel believe that in the execution of its Speedpost business, the Intermec 760 handheld mobile computer is used for bar code scanning. The ideal choice. Intermec handheld mobile computers can withstand drop tests, waterproof tests, battery power consumption when connected using GPRS (Regular Parcel Radio Service), and have reliable on-site barcode scanning performance. In 2005, SingPost used 300 sets of Intermec 760 handheld mobile computers running Newspage’s patented software Tracks III to track packages based on the barcode on the consignment note, thereby optimizing the Speedpost express service.
Intermec 760 and 761 handheld mobile computers have a unique Intel XScale™ microprocessor and run the advanced embedded operating system Microsoft Windows Mobile 5.0. This rugged computer uses built-in wireless LAN and Bluetooth® connectivity, as well as an industry-leading scanning engine. This high-resolution display allows users to see the display clearly in harsh outdoor environments or industrial lighting conditions.
If Speedpost customers need to deliver domestic packages within 1.5 hours, they only need to call the Speedpost hotline. Information about service requests will immediately enter the control center system. After the courier receives the requested information on the Intermec handheld mobile computer, he will arrive at the customer’s location, scan the bar code on the consignment note with the mobile device, and then the information will be sent back to the control center system via wireless transmission.
Successfully derived business expansion
Currently SingPost can handle 10,000 courier tasks per day. Intermec 700 series handheld mobile computers have helped on-site couriers and their operation teams improve their overall work efficiency, which is a great improvement over the previous system. Now on-site couriers can collect and send more packages every day, and the operation accuracy is higher. In addition, SingPost customers can now track their packages online on the Speedpost website, and even receive email or SMS (Short Message Service) reminders.
Following the deployment and implementation of 300 Intermec 760 handheld mobile computers, SingPost purchased another 60 updated Intermec 761 handheld mobile computers. SingPost has conducted training on the use of Intermec 760 and 761 handheld mobile computers for couriers. SingPost also found that Intermec equipment is easy to use and reliable, which complements the services provided by Intermec. Hand-held mobile computers also help SingPost make better use of human resources.
Prospects
Intermec 760 and 761 handheld mobile computers can provide SingPost services for many years, and the company will also find ways to broaden the use of these devices and explore alternative package tracking technologies.
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