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Project Background
my country is a country with a vast territory and extremely rich tourism resources. There are tourist attractions and scenic spots of various sizes, characteristics and customs in various places. Among the tourists in our country, there are both domestic tourists and overseas tourists; group tourists organized by travel agencies, scattered tourists on self-guided tours, etc. are very diverse. The tour guide has become the soul of the tourism industry and the social window of the travel agency. Tourists often get to know a travel agency, a city, or even a country and a nation through a tour guide. For this reason, the National Tourism Administration decided to use advanced information technology to establish a tourism management information system based on the management of tour guides’ smart IC cards in view of the current situation of tour guide management in my country. The system will play an active role in regulating tour guide activities, protecting the legitimate rights and interests of tourists and travel agencies, maintaining the order of the tourism market, and promoting the healthy development of the tourism industry.
Project Objectives
The National Tourism Administration has given great attention and expectations to the tour guide card project. According to their expectations, after the implementation of the tour guide card, qualified tour guides will receive a tour guide smart IC card. The tour guide card uses smart IC card technology to store the tour guide’s name, gender, education, language, tour guide qualification number, tour guide number, ID number, travel agency, home address, identification code and other basic personal information and violation records, Comprehensive business information such as points deduction for violations, on-the-job training, annual inspections, and tour guide categories. The tour guide provides services with a tour guide card. The tourism administration department dynamically manages the service quality, annual inspection, training, and changes of the tour guide through the tour guide card, and uploads the information to the information database of the provincial and municipal tourism bureau at any time, and the provincial and municipal tourism bureau industry management The department exercises law enforcement power and data processing power, and regularly uploads the data to the database of the National Tourism Administration. As a result, a complete management system has been established to regulate the healthy development of my country’s tourism industry. Based on the above requirements, after careful and repeated evaluation and comparison, the China National Tourism Administration finally chose Sybase, the enterprise and mobile infrastructure provider, and Beijing Realization Communication Co., Ltd. to implement the construction of smart IC cards for national tour guides.
Scheme planning
After winning the national tour guide IC card project, Sybase and Beijing Realization Communication Co., Ltd. started a further solution plan. Sybase believes that the design of the tour guide smart card system should follow the guiding ideology of combining advancement, practicability, scalability and standardization. The specific performance is:
1. Reliability: The IC card management system for tour guides selects reliable computers and network communication equipment, and is equipped with mature system software to ensure the reliable operation of the system.
2. Security: The system has the function of data backup and recovery. At the same time, the operators are managed by levels. The data of the IC card is also encrypted to ensure the integrity and security of the system data.
3. Practicality: The software and hardware design of the system is oriented to managers, with a friendly operation interface, easy to operate, easy to understand, and easy to learn.
4. Maintainability: The selection of hardware equipment selects domestic equipment with maintenance capabilities and technical support capabilities. The hardware connection uses standardized interfaces; the software design adopts a structured modular design, which is convenient for adding and deleting modules, and the program structure is clear , Easy to understand and easy to maintain.
5. Advancement: The system adopts certain advanced software and hardware products, and the technical processing methods adopt the latest research results as far as possible.
6. Scalability: The hardware system design adopts a distributed system, leaving sufficient margin and communication interface; the software design adopts a functional module design.
7. Adaptability: As an IC card information management system for tour guides, the system design has a wide range of adaptability.
According to the guidance of this design idea, the structure diagram of the national tour guide IC card network management system designed by the company is as follows:
According to the plan, the national tour guide IC card system finally adopts a distributed database architecture, and uses the Sybase Adaptive Server Anywhere Mobilink synchronization mechanism for the consistency of key data in the national tour guide system. In the specific construction, the data storage of the national tour guide IC card system is divided into four levels:
1. The database of the National Tour Guide Information Management Center: stores information on tour guides across the country. Each provincial central database uploads the data to the national central database, while the national central database downloads the corresponding provincial data to the provincial database.
2. Provincial-level tour guide information management center database: store the province’s tour guide information. Each city-level central database uploads the data to the provincial-level central database, while the provincial-level central database downloads the corresponding city-level data to the city-level database.
3. City-level tour guide information management center database: store the city’s tour guide information. The district (county) central database uploads the data to the city-level central database, while the city-level central database downloads the corresponding district (county) level data to the district (county) level database.
4. District (county) tour guide information management center database: store the district (county) tour guide information. Each district (county) central database uploads data to the city-level central database, and at the same time receives data from the city-level central database.
The following is the data flow diagram of the system:
This figure illustrates how the data flow of the IC card system of the full-frame tour guide is synchronized.
Solution advantage
The national tour guide IC card system built by Sybase and Beijing Realization Communication Co., Ltd. has obvious advantages in comparison with other solutions or considering the specific performance in implementation.
1. The system can achieve centralized control and unified management of all computer resources.
2. The system is extensible, with general API or special interface, which can be further developed; it can also be effectively combined with other management and application software. Allow free choice of products and resources required by the business, and allow the addition of new resources.
3. The system is flexible, the product is required for modularization, and the self-made management environment can be selected and equipped with modules according to needs.
4. The system is safe, and the management system can monitor itself to prevent programs and data from being tampered with; it can be combined with security encryption software to ensure the safe transmission of management information. The system management of the information platform of the National Tourism Administration is separated from the management of business applications to ensure the confidentiality and security of business applications.
5. The system is reliable, and the management software itself must have a strong self-correction ability, which can effectively prevent misoperation and other interference.
6. The system is easy to use. The management program itself is easy to install and easy to use. It should adopt an intuitive graphical interface to make it easy for managers to understand and operate.
After intensive design and implementation work, the National Tour Guide IC Card System has brought gratifying changes to the National Tourism Administration, and its implementation effects are mainly manifested in the following aspects:
1. Identify the tour guide. Fundamentally stop the use of undocumented, false, and outdated documents, and focus on the management of the documents of violators.
2. Strengthen the daily supervision of the service quality of tour guides. Through the “Guide Smart Card” project, tourism administrative law enforcement methods can be greatly improved, dynamic supervision and management can be carried out efficiently, and the law enforcement behavior of tourism law enforcement officers can be regulated. The “Guide Smart Card” project has transformed the tour guide ID card into a smart card ID, which has enriched the connotation of management.
3. Promote scientific decision-making in administrative management. The “Guide Smart Card” project can realize information collection, statistics and analysis of tour guides across the country, and timely grasp the distribution, structure and quality of tour guides across the country, and provide a scientific and accurate basis for the decision-making of tourism management departments.
4. Help to distinguish the grades of tour guides and improve the overall level of tour guides. The tour guide smart card will distinguish the level and grade of the tour guide through the color of the card surface, making it easy for tourists to distinguish, and helping to promote the improvement of the tour guide’s own level.
Customer Reviews
After a period of application, the National Tourism Administration is very satisfied with the effect of the system. The director of the National Tourism Administration said: “With the continuous development and improvement of computer technology and other high-tech technologies, after careful analysis and summary of some regulations and documents, we have decided to establish A set of guides’ IC card as the basic mobile data carrier and basic information unit; Hand-held IC card POS machine as a tool for checking and handling violations of guides; Modern communication method as a means of network connection; Customer-server model as data Structured computer information management system. It is used to realize the standardized management of tour guides. The tour guide smart IC card system built by Sybase and Beijing Realization Communication Co., Ltd. for us has performed extremely satisfactorily. The big improvement and guarantee, and more importantly, the more standardized and healthy development of my country’s tourism industry, we are very grateful to Sybase and Beijing Realization Communication Co., Ltd. for their work.”
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