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Case description:
In accordance with Youwang’s QR code order management plan, we track every link of each cake from ordering, production, and delivery, and help customer service personnel monitor the order progress, help prevent cake missed orders, reduce delivery delays, and improve customers Satisfaction.
Main realization:
1. After receiving the order, the sales department of each store will enter the order details (cake model, size, consignee information, etc.) by the system, and print the receipt to the customer on the spot (the receipt is good if there is an order on the receipt).
2. The order is transmitted to the production department via the network. After both parties confirm the order information, the clerk of the production department generates a one-dimensional code and corresponding documents according to the order information and submits it to the production department for production.
3. After the production is completed, the production department scans the one-dimensional code to confirm that the production is completed, and then transfers the scan confirmation to the distribution department for delivery.
4. After being delivered to the customer, the delivery personnel use the data collector to scan the customer’s bill of lading or the barcode on the packaging box to confirm that the cake has been delivered, and the information is transmitted to the background in real time, and the after-sales customer service will pay a return visit. If the customer picks it up in the store, he needs to show the bill of lading, and the clerk scans the one-dimensional code on the cake package (or manually enters the order number in the system) to complete the confirmation.
5. The information of scanning the one-dimensional code or two-dimensional code in each link will be uploaded to the back-end server of the system in real time. The customer service staff can monitor each link of all cakes in real time to ensure that the cakes are delivered to customers accurately and accurately according to the order information. Early warning and processing of cake delivery delays and other situations
Customer Profile:
Phil Xue is a benchmark enterprise in the baking industry in Jiangxi. The company specializes in bread, cakes, Mid-Autumn Moon cakes, Chinese and Western pastries and other food research and development, production and sales chain enterprises. Fashionable, delicious and fresh products are popular among customers, especially young friends. The company adheres to the business philosophy of “integrity is gold, quality-oriented, and dedicated service”, and adheres to the corporate development policy of “healthy, pursuit of quality, leading the trend, and determined to innovate”, and is moving forward steadily!
The company now has more than 30 branches in Ganzhou, with more than 300 employees, and some products have been sold to many provinces and municipalities. Located in the first phase of Ganzhou National Development Zone, a modern central factory and corporate headquarters with an investment of 30 million and a construction area of 10,000 square meters have been fully put into operation. The company has passed quality and safety QS management system certification and ISO22000 quality and safety management system certification. The production workshop is equipped with full-process video monitoring, which provides a solid guarantee for food hygiene and safety.
The Feierxue series of mooncakes have been awarded the titles of “Consumer Trustworthy Product” and “China’s High-Quality Brand” many times in the industry competition. Feierxue’s snowy mooncakes are especially popular.
By 2016, the scale of the enterprise will be further expanded to more than 80 branches, with an output value of 300 million, and a food chain group that faces the development of the whole country. Become one of the top bakery companies in China!
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