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More about New World Arc de Triomphe Hotel Macau
As one of the hotel chains in the Asia-Pacific region, the five-star New World Hotel Arc de Triomphe is managed by Hong Kong New World Group. The design of the hotel is luxurious and majestic, which not only integrates Chinese and Western cultures, but also fully combines the traditional features of Macau, the oriental entertainment capital, with modern style and dynamic vitality. The hotel’s guest rooms and suites are spacious and luxurious, with new and fashionable designs. All rooms are designed with wide floor-to-ceiling windows, allowing visitors to enjoy the beautiful scenery of Macau. The hotel opened in 2009, with 56 floors, a total of 301 guest rooms, and a total of 600 rooms.
The challenge
As a five-star hotel, from the pre-planning before the opening to the later execution, the refined decoration of the New World Arc de Triomphe Hotel in Macau pursues an elegant, refined and perfect artistic style all the way. Therefore, whether it is 600 rooms or hotel lobbies, the use of decorative objects is everywhere, and the pieces are of great value. But after the opening, there is a lot of maintenance and management work, and it feels more pressure. How to effectively protect these valuable decorative objects to prevent loss, damage, and packet loss while not wasting manpower, material and financial resources, these issues are clearly placed in front of the hotel management.
solution
To cope with the challenge, the hotel adopted the Xinghua Asset Tracking System to replace the traditional human method to track the movement of objects throughout the process. The solution adopts UHF RFID technology, and an Android phone is used as a mobile RFID reading and writing terminal, which can read RFID tags and two-dimensional barcodes at the same time, and write them into the system database. The solution is simple and convenient to operate, with tracking, inventory and query functions.
Tracking: The user only needs to hold the read-write terminal to scan the RFID tags fixed to the object and location respectively to realize the corresponding association between the object and the location. During the period, the camera function of the mobile phone can also be used to take photos of the objects in order to describe the specific objects more intuitively. When you want to track the location of an object, you only need to enter its ID number to display its associated location.
Tracking function operation interface
Inventory: The information tracked through RFID reading and writing will be automatically generated in the system and stored in the database. When the user takes inventory, he only needs to use his mobile phone to read the location tag, and the system will automatically search and filter the database, and display a list of objects at that location. Then use the mobile phone to read the labels of the objects actually placed in the position in a batch, and the system automatically checks with the objects in the list, and finally completes the inventory easily.
Inventory interface
Query: The system has also set up information query functions such as the purchase date and expiration date of the item, which can be inquired in real time by the system background operators and terminal users.
Inventory interface
Implementation Effect
The hotel has not only reaped considerable economic benefits in applying the asset tracking system for 3 years, but also established a service brand effect with a good reputation among the guests.
Avoid huge loss of assets: The whole process of visual tracking of objects fundamentally eliminates the occurrence of missing, damaged, and dropped objects, laying the foundation for the healthy operation of the hotel.
An investment that saves time and effort: While inventory efficiency is increased by 60%, manpower input is reduced by 40%.
Hotel management and service levels have been significantly improved: On the one hand, more human resources can be transferred to other service items to welcome guests’ stay wholeheartedly; and the hotel management model has also entered the information age, and the management can learn about decorations in the first time The use status of the objects and arrange for maintenance or replacement, thus guaranteeing the hotel’s service level from another aspect.
Future plan
Based on the above results, New World Hotel Arc de Triomphe, Macau is planning to promote and apply the asset tracking system to more other hotel asset tracking management, and to further polish and innovate in the function setting to better serve the actual needs of hotel asset management.
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