Application case of CCB Ningbo branch monitoring and alarm networking system
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In order to implement the requirements of the “Guiding Opinions on the Construction of Monitoring and Alarm Networking of China Construction Bank”, under the guidance of relevant departments of the head office, the Security Department of Ningbo Branch and the Information Technology Management Department jointly completed the remote monitoring and alarm networking system of Ningbo Branch in 2009 (below Referred to as system) construction. By earnestly implementing the “China Construction Bank Video Surveillance Management Interim Regulations,” strengthen the operation and management of the bank’s video surveillance system, standardize the use and operation of surveillance attendants, and use the system as an important platform for branches to connect with grassroots institutions and an important means of internal business management. The internal management and on-site inspection matters implemented by the system are handled by the system as much as possible, which plays a role of real-time inspection and supervision of the operation behavior of business positions, and promptly handles violations of the system’s response, abnormal situations and emergencies, etc., improving Good practical results have been achieved in terms of safety precautions, service quality, work efficiency, and cost savings.
1. The overall overview of the system
The system mainly uses computer network technology, image encoding and decoding technology, image digital processing technology and database information management technology to realize the realization of the Ningbo branch’s 5 vaults (including 4 branch vaults), more than 120 business outlets (1082 counters, 286 attached Bank ATM) and more than 90 self-service banks (322 off-bank ATMs) about 5,600 cameras are networked to realize unified monitoring and comprehensive management applications for internal control management of bank business risks and external security protection.
The system network adopts SDH (Synchronous Digital Hierarchy) monitoring private network which is completely isolated from the production network and office network; the network management platform is designed according to the characteristics of the internal organization of the branch, and the network topology, bandwidth usage, and network transmission flow are implemented. Unified scientific management. It connects network facilities and information into an organic whole, like accessing several image information sources through a network hard disk video recorder, and transmits all information to the branch control center or branch monitoring (command) center in real time or in time through network transmission control . In the monitoring center, information processing and remote management of streaming media servers, file servers, TV walls and other equipment are implemented through the network platform to realize typical applications of bank network monitoring.
Strengthen “supervision” responsibilities for branch and sub-branch management centers, including unified management of people, things, and information flow, enabling real-time inspection of the abnormal event handling process, and achieving the effect of on-site command, reducing communication problems Unnecessary losses brought about, improve the efficiency of handling abnormal events. Strengthen the “execution” function of the local system for each business network, including the collection, storage and transmission of audio and video information, the construction of a local alarm linkage mechanism, the upload of alarm information, and the access and query of abnormal event video data.
2. System structure
The system adopts the structure mode of “one platform, two centers and multi-branch access”. “One platform” refers to the monitoring system network platform of China Construction Bank Ningbo branch; “two centers” refers to the branch remote monitoring (command) center and the treasury remote monitoring center; “multi-branch access” includes the China Construction Bank Ningbo branch treasury and business outlets , Branch ATMs, off-line ATMs and other key monitoring objects. Through the unified platform software, centralized management of various on-site monitoring front-end equipment of the whole bank is realized.
Each branch is composed of local security system, network transmission system, and sub-control center. The local security system is composed of front-end video and audio acquisition and storage equipment, intrusion alarm signal monitoring equipment, access control equipment, etc. The monitoring information and control data are transmitted to the branch control center and branch remote monitoring (command) center through network transmission.
The branch remote monitoring (command) center, as the core of system control management, includes multiple subsystems such as video monitoring, alarm control, voice intercom and broadcasting, entrance and exit control management, and equipment condition monitoring, and integrates each subsystem through flexible linkage strategies. Comprehensive remote monitoring management platform.
The remote monitoring management platform is based on digital network technology, which integrates multiple management functions such as on-site real-time image monitoring, historical data query, voice calls and broadcasting, alarm system control management, remote access control management, electronic map management, etc. of each remote monitoring point , Provide comprehensive data information for the management department, and provide reliable technical support and guarantee for the realization of centralized remote real-time monitoring and management. Realize network-based point-to-point, point-to-multipoint, multi-point-to-multipoint remote real-time on-site monitoring, remote camera remote control, image information query, voice call broadcast, alarm control management and other functions. The system topological structure is shown as in Fig. 1.
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Figure 1 System topology
Three, functional subsystem composition
The system adopts a modular design and consists of a video monitoring subsystem, an alarm control subsystem, a voice intercom and broadcast subsystem, and an entrance and exit control management subsystem. The system framework and information flow are shown in Figure 2.
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Figure 2 System framework and information flow
(1) Video surveillance subsystem, through nearly 10,000 front-end cameras installed in branches, remote vaults, business outlets and affiliated ATMs, off-line ATMs, etc. to collect on-site images, compress and encode them through hard disk video recorders, and then transmit them to the surveillance system via the network (Command) center. Branches, sub-branches, branches, and authorized personnel can browse the images of any authorized front-end through the software in real time, and can also call the video data remotely through the system, so that users can obtain first-hand forensic information in the shortest time. In the overall design, the video surveillance subsystem, as the key to the monitoring and alarm networking system, is a hot spot for linkage with other subsystems. Among them, the hard disk video recorder, as the core device, can converge video signals, audio signals, alarm signals, etc. from front-end equipment such as monitoring probes, pickups, voice intercom devices, and alarm devices, and transmit them to a unified platform through the network. The interconnection and mutual control of the various subsystems under the control of the platform play a role as a bridge.
(2) The alarm control subsystem is the basis for system linkage, interconnection and mutual control between multiple subsystems under a unified platform, and is the first witness to triggering multiple types of alarms. The digital alarm signal acquisition equipment such as the radio detector and emergency alarm button can transmit any abnormal situation in the defense zone to the center, and the center platform will activate the corresponding subsystem according to the alarm type.
The alarm control subsystem is located in “sensitive” monitoring areas such as branches, sub-branches, branches, self-service banks, and vaults. It consists of an alarm controller, an alarm linkage module, and a front-end detector. The alarm controller itself has a local alarm linkage output port. The local alarm output function includes on-site sound and light alarms. When criminals are unprepared, they can turn on strong light and siren to deter intruders with sound and light. Also reminded the nearby security personnel to rush to the scene for processing. The alarm signal sent by the alarm control system to the monitoring (command) center, the monitoring center can quickly see the abnormal situation in the monitoring area, and can also replay the backup video images uploaded to the monitoring center after the intrusion triggered the alarm signal through the log. In addition, an emergency alarm button is added to each self-service bank for customers who encounter an emergency to quickly transmit the alarm to the monitoring (command) center. The center staff can see the linked video surveillance images to view the live situation at the first time. If it is confirmed as an alarm, the corresponding emergency plan will be activated. For example, contact the relevant personnel of the branch to deal with the alarm in the shortest time to minimize the possible loss of customers.
(3) The voice intercom and broadcast subsystem, the voice intercom subsystem creates convenient services for customers, and facilitates the intercom between self-service banks and business halls and the monitoring center. The audio signal is connected to the corresponding digital monitoring host through the intercom, and the video monitoring subsystem is linked to record and store the video and audio information of the event process. When the customer presses the emergency call button, the alarm control subsystem is automatically linked first, and the voice intercom request is sent to the center. The center staff connects to the remote digital hard disk video recorder through the network, compresses the digital and restores the analog, and then processes the audio signal. Power amplification provides customer service. The broadcast subsystem is to install speakers in the counter of the business hall and connect to the corresponding digital monitoring host. The command center and leaders can guide the on-site personnel at the counter to correctly handle the emergency through the broadcast subsystem.
(4) The entrance and exit control management subsystem is mainly used in key areas with access restrictions such as remote vaults, including the setting of different restriction groups such as all access personnel, time and direction. Only authorized personnel can enter the control area within the allowed time, within the allowed range, and after being reviewed by the remote depot monitoring center. The system can also design different linkage modes with multiple subsystems such as the access control system, the alarm control system, the voice intercom system, and the video surveillance system.
Fourth, the main functions of the system
The system inherits the advantages of traditional monitoring system equipment, combines the unique advantages of online video monitoring, and integrates the special application mode of the banking industry. It has successfully developed distributed monitoring, multi-level centralized management, and arbitrary integration and expansion of system software. It is an integrated access control and Video management software with powerful functions such as centralized alarm management. In addition to the functions of real-time video browsing, historical video playback, pan-tilt control, alarm management and other functions of ordinary monitoring software, the system also has the function of remote guarding of the vault, two-way intercom function, intelligent management function of ATM, and remote equipment inspection function , Electronic map monitoring and other functions.
(1) Integrate the image management of all branches under the jurisdiction to realize the unified dispatch and centralized management of image information. Surveillance images of business outlets, ATM self-service equipment, treasury, etc. can be uploaded to the branch monitoring (command) center and sub-branch sub-control center TV wall for automatic patrol display, that is, the image signal of the branches of the entire jurisdiction is converted into analog signals and output to the surveillance ( Command) The central TV wall realizes the functions of large-screen display, screen splitting, and image switching, so that single screen, multiple screens can be manually and automatically switched, and can be grouped, and automatically switched according to a predetermined plan. The video wall patrol function is completed by the central video wall server. The video wall server can pre-program preview groups to display preset images according to different time frequencies. Image segmentation adopts 4-segment screen, which is convenient for central personnel to manage and control.
(2) Real-time reception of front-end infrared, vibration, motion detection and other alarm signals, display the status of the alarm host, and remote reception and processing management functions of alarm signals such as network disarming and arming. The monitoring (command) center can receive front-end infrared, vibration, motion detection and other alarm information in real time. If the alarm is triggered, it can automatically record through the system plan, warn the scene, and ask the 110 alarm center for help. At the same time, the center personnel are reminded by sound, light, text, etc., images are automatically popped up, and information such as the contact number of the person in charge of the alarm site and the handling plan is displayed on the large screen of the TV wall. The center can also fortify, disarm and manage monitoring alarm hosts such as treasuries, self-service banks, and business outlets under its jurisdiction as needed, and record various alarms, processing and management information in a timely manner. All alarm operations are recorded and cannot be deleted or changed arbitrarily.
(3) The centralized control of remote vault access control and the control function of the access control of self-service bank cash filling area. The remote guarding function of the treasury is realized by the monitoring (command) center to control the access control of the treasury area. People entering and leaving the treasury should be confirmed by real-time video, and then through voice intercom review before entering and leaving. The center can arm and disarm the treasury area and link with the 110 alarm. Once someone illegally invades, while automatically reporting to the local 110, the center staff can immediately receive warning information such as sound, image, text, etc., and display the contact number of the person in charge of the alarm vault at the same time. The center staff can deal with the emergency plan in the first time. When personnel enter the cash filling area of ATMs and other self-service equipment, they can also upload alarm signals and automatically switch screens to implement key supervision and control.
(4) The remote management and monitoring function of monitoring the host and controlling the pan-tilt of the whole network. By grouping and switching the monitoring images of each host, the video data of each monitoring host can be downloaded, backed up, and replayed; remote images can be recorded locally according to time list, manual or alarm linkage, etc. Real-time video images can be browsed by sub-control software or through the IE page. Banking departments such as operations and risk management can check the real-time financial service status of the front desk in the inquiry room, and summarize the real-time or non-real-time network illegal operation video data to improve the banking business Department’s inspection and management capabilities.
(5) Intelligent management functions of self-service banking and ATM. In the monitoring (command) center, the images of self-service banks and ATMs can be grouped and cyclically switched and viewed, and the center staff can monitor the abnormal information of self-service banks and ATMs in real time. At the same time, through motion detection technology, when someone approaches the cash machine, the signal is automatically uploaded and the screen is switched out for the center staff to focus on monitoring and attention, and can automatically replace the unmanned screen or the full screen in the case of the full screen with people. replace.
(6) Two-way intercom function. It can realize the voice two-way intercom between the monitoring (command) center and the monitoring host of the outlets under its jurisdiction, and can automatically queue up when intercom requests occur in multiple locations, and can perform remote monitoring.
(7) Broadcasting and high-pitched call function. Set up speakers in the counter of the business hall, connect to the corresponding digital monitoring host, and use it as a one-way broadcast (unicast, multicast, group broadcast) to the business outlets from the center. Corresponding high-pitched loudspeaking equipment can be added in the self-service bank hall and business hall. After an alarm occurs, when the remote monitoring confirms the real alarm through audio-visual and frequency review, the high-pitched loudspeaker can be turned on remotely to deter intruders.
(8) Electronic map monitoring function. Users can directly monitor and play back the images of each outlet under their jurisdiction or operate the front-end settings or send/receive messages through the multi-level hierarchical electronic map navigation and tree structure. The center also uses a PC with dual graphics cards as the sub-controller, and is equipped with dual monitors to realize the dual-screen display, operation and management functions of the electronic map and video preview. In addition, users can edit the map by themselves, and the map can be layered.
(9) Remote multi-level centralized control function. You can add equipment or areas under the area to realize the centralized management of various related hardware equipment and all users and permissions of the monitoring system. The authority assignment of all users is managed uniformly by the monitoring (command) center. The administrator only needs to set up on the server side to realize the remote centralized management of all users. It can directly set the remote parameters of the monitoring host of each network under its jurisdiction, such as adjusting the recording mode, recording time, image setting, etc.; it can perform system maintenance on the remote monitoring host such as unified time calibration, hard disk arrangement, shutdown and restart, and remote software upgrade. Features. Realize remote control of front-end access control and other electrical switches.
(10) The function of patrol inspection and monitoring of equipment operation status. It can inspect the equipment operation status, network status, and video status of the monitoring host at the network points under its jurisdiction, and record the fault status. Supports performance in the form of large icons. If the device is abnormal, it will be reflected in a vivid icon. Double-click the icon to pop up a window to display specific abnormal information. Support in the form of a list, display the video status in the list as an image icon, and add a description column to display the status information of the device. After an abnormality occurs in the supporting equipment, the hotspot corresponding to the linked electronic map will alarm by means of sound, icon flashing, etc.
(11) Log management function. Make detailed records of system operation, personnel operations, front-end failures, alarms, etc., record the occurrence time, location, management time, personnel and other information of various situations, and implement classified management. All kinds of logs can be retrieved, counted, compared, and printed according to conditions, and can be exported to Excel or Word.
(12) System automatic network management and backup function. It can adjust the image transmission quality according to the network occupancy, and has a certain flow management function. At the same time, important data (such as database server, daily cash drawer handover time video, etc.) can be automatically backed up and stored, and can be restored and accessed at any time.
(13) Sub-branch branch control center function. As a sub-control node, the sub-branch undertakes basic supervisory functions, and can perform real-time monitoring of the image resources of the sub-branch headquarters and any business outlets under its jurisdiction and search and playback of historical data.
Five, the effectiveness of system operation
Through the construction of the monitoring and alarm network system, real-time monitoring of positions and links such as treasury, safe deposit box vault, self-service bank, ATM, business place, computer room, teller operation, cash operation place, tail box handover, etc. can be realized in real time, and safety precautions can be discovered in time Loopholes. When an alarm event occurs, the alarm signal can be uploaded in time, and the security guards and other personnel on duty can grasp the situation in time, receive and deal with the police in a timely manner, and improve the defense and resistance ability to respond to external infringements on the bank.
Through the construction of the monitoring and alarm network system, the on-site conditions of all TV monitoring areas of the branch system are visually displayed to the branch management agency. The direct connection method has effectively shortened the management monitoring radius and increased the management space, allowing various management departments to pass this Channels strengthen management and constraints, and effectively enhance the management and service capabilities of the banking business departments.
Through the construction of the monitoring and alarm network system, the monitoring resources are effectively integrated, and the utilization of business video is better realized. By checking the operation behavior of employees, violations and potential safety hazards can be discovered in time, and risk prevention barriers can be moved forward. At the same time, scientific and technological means are used to strengthen the inspection, supervision and guidance of grassroots institutions, strengthen safety management, improve the efficiency of inspection work, and effectively prevent internal operational risks and the occurrence of cases.
By monitoring the construction of the alarm network system, real-time supervision of the civilized and high-quality service work of the outlets, timely grasp of the service status of the outlets, better resolution of conflicts and disputes, further strengthen service management, and improve service levels.
Through the construction of the monitoring and alarm network system, a query platform for centralized access to the city’s network points, self-service equipment and surrounding environment video is provided for the public, procuratorate and judicial organs at all levels. The query platform provides case handlers with the process of the incident and the face portrait of the suspect, which plays an important role in combating various crimes, maintaining the safety of depositors, bank property, and social harmony and stability.
Through the construction of the monitoring and alarm networking system, remote centralized guarding of remote vaults has been realized, and the magnetic locks for the management and control of vaults by the branch monitoring and command center have been added, which enhances the security of remote vaults and reduces internal control risks. At the same time, the remote vault is unattended on site, saving on-duty manpower costs, and effectively avoiding the casualties of on-site treasury personnel in the event of an illegal invasion.
Through the construction of the monitoring and alarm network system, the management of safety protection facilities has been strengthened, and the functions of safety protection facilities have been integrated and improved. Hidden dangers can be found in time and loopholes can be plugged. The Ningbo branch can effectively improve the safety prevention capabilities of the Ningbo branch and enhance the technological content of safety protection. “Technology Innovation”. (Author: Chen Rihao, Security Department, Ningbo Branch of China Construction Bank)
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