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AFC meets its first morning peak at work
More than a million people swiped in and out of the station
The banknote swap service is very considerate
“Please hold the card in your right hand” and “Please swipe the card outside the white line”, these are the two words most chanted by about 4,000 subway staff and volunteers yesterday morning. Yesterday morning, the Beijing Metro Automatic Fare Collection (AFC) ushered in the first peak of work after the Dragon Boat Festival holiday. The subway company said that although some passengers are still a little unfamiliar with the swipe card system, or even “hesitating”, the first morning rush hour “encountered” by the AFC system ended up smoothly.
According to reports, on the first day of AFC’s opening, subway passenger traffic reached 2.56 million passengers, more than 400,000 single-trip ticket cards were sold, and nearly 6,000 municipal transportation card cards were sold. As of 16:00 yesterday, the subway network had nearly 1.09 million inbound card swipes and over 1.06 million outbound card swipes, of which 235,000 single-trip ticket cards were used, accounting for about 20% of the total.
In the morning rush hour yesterday, passengers passed through the AFC gates in an orderly manner. CFP/Photo courtesy
Reporter observation
Passengers rushed into the station for the first time
Yesterday at 7 o’clock in the morning, the reporter saw in the station hall of Lama Temple Station on Line 2 that almost every gate in the station was standing in front of guides dressed in uniforms or plainclothes.
The subway company said that in order to successfully pass the first morning rush test, the subway company sent a service army of 4,000 first-line subway employees and volunteers yesterday morning.
In the intensive guidance sound, the passengers entering the station entered the station in order, but they still inevitably find the wrong card location and delay the process of entering the station later. The reporter noticed that most passengers still use their left hand card to enter the station.
During the 10-minute observation, the reporter found that many passengers rushed into the station and crossed into the white line without swiping their card. If the movement was a little bit bigger, it would also cause the turnstile to alarm.
Therefore, at the moment of entering the station, the two prompts the reporter heard the most from the guides were “please hold the card in the right hand” and “please swipe the card outside the white line”.
There is no one in front of the automatic ticket vending machine
The reporter got on the train from the Military Museum Station of Metro Line 1 and entered the hall floor. It was around 7:30 in the morning, and there were not many passengers entering the station. Faced with the new credit card machine, “I think it’s okay, there is no inconvenience.” Miss Wang, a passenger who was queuing to buy a one-way ticket, told reporters.
During the interview, the reporter found that many passengers who buy one-way ticket cards would rather go in long lines than automatic ticket vending machines. “I haven’t tried it, I’m afraid I won’t use it, and I’m looking for steel trowels, which is inconvenient.” Miss Wang said, “Besides, now so many people take the subway, what should I do if the ticket vending machine has no money to come to me?”
The reporter learned from the transportation department that the automatic ticket vending machine is equipped with 500 one-yuan coins every day. When the ticket vending machine has less than 100 coins, it will automatically call the police.
The banknote swap service is very considerate
Passengers using automatic ticket vending machines also have some minor worries. Although all parties have repeatedly reminded passengers to prepare a 1 yuan coin to buy tickets in front of the self-service machine, there are still some passengers who are too late to prepare to buy tickets with paper money.
Passenger Mr. Wang invested 10 yuan to buy a magnetic card ticket, but when the automatic ticket vending machine returned 8 1 yuan coins to Mr. Wang, he shook his head and told reporters that he usually dislikes using coins and carries them. It is inconvenient and not easy to keep. Although this automatic ticket vending machine is convenient, it feels a little inconvenient for him to find a pile of coins for himself.
However, the reporter found that at some stations, there are dedicated staff to help passengers exchange coins. The Beijing Subway spokesperson also said that in order to avoid the “trouble” caused by coins, the staff in subway stations currently collect them manually in front of the automatic ticket vending machine. Convenience measures to exchange small change.
When the two are close to each other, the latter is easy to miss the brush
“There are so many people here. Is the opening and closing time of the small door in the swiping channel for 10 seconds too long?” Passenger Mr. Han got off the bus at Xizhimen Station. “When I went to work in the morning, there were a lot of people getting off here. When I swiped my card, the people in front had passed for a while before the small door was closed, which delayed the passing speed.”
During the interview, the reporter also found that many passengers were afraid that they would not be able to pass through the swipe card channel within the specified time. The swiping card was quick and the passage was relatively fast, which caused some passengers to miss the swipe. When two passengers left the station at the China World Trade Center, the staff found that they hadn’t swiped their cards in the station. “I obviously entered the station after swiping my card.” Passenger Mr. Gao was very depressed.
The staff told reporters that it was probably because the passenger was too close to the passenger in front of him when he entered the station, and the passenger in front of him passed faster, causing his card to not be swiped, and he passed when the passage gate was not closed.
Scene close-up
The 60-year-old Weng Bifeng travel is only for learning with a credit card machine
Yesterday morning, the reporter encountered an elderly passenger who was learning to use “AFC” at the pit stop of Beixinqiao on Line 5.
“I take the subway to the Temple of Heaven every morning for a walk. Although I also use an IC card, I occasionally buy a ticket to enter the station when I forget to bring it.” Passenger Mr. Wu, 65 years old this year, knows that the new fare collection system has been launched on the Beijing Subway. For fear that he would not be able to use it when he was too old, he would affect other passengers to enter the station, so he deliberately staggered the morning rush hour and came to the subway station in front of his house to learn by himself.
Mr. Wu said that the new system is very convenient. The main reason is whether he is familiar with it or not. In order to master the use of the automatic ticket vending machine, he has already bought 3 ticket cards in the morning. If he really doesn’t understand it, he walked to the passageway inside the station. Learn step-by-step on the use of promotional videos shown on the TV on the wall.
When I met the reporter, he had already taken the subway from Beixinqiao to Dongdan Station for a round trip, and personally experienced the method of swiping in and out of the station and self-service ticket sales.
All trains of Line 2 pass Beijing Station without stopping
According to the Beijing Metro Operation Company, as the ground ticket offices of the southeast (C) and southwest (D) exits of Beijing Railway Station of Metro Line 2 are temporarily unavailable, a large number of passengers can only pass through the overpass from the northeast (B) and northwest exits. (Port A) entering the station caused a sharp increase in passenger flow at the two ports, which exceeded the capacity and jeopardized the safety of operations. For safety reasons, the passenger transportation organization department of the subway operating company took measures to close the station from 7 am on June 10th, and the trains of Line 2 passed through the station without stopping.
Self-service ticket purchase and recharge of new coins is the key
One of the major advantages of the subway automatic ticket vending system is that passengers can buy tickets by themselves, but you need to be reminded here that when you buy tickets through the automatic ticket machine, please try to prepare a coin with a face value of 1 yuan or 5 yuan or 10 yuan. 80% of new banknotes. If your coin has a folded corner, please straighten it before inserting it into the automatic ticket machine. If you do not have a coin with a face value of one yuan or a new 80% banknote of 5 yuan or 10 yuan, you can buy a ticket at the manual ticketing point to enter the station. The one-way ticket card purchased by the passenger is only valid when entering the station in Japan.
Pay attention to the escorts of special groups
For passengers with free travel certificates, they can obtain free welfare tickets at the ticket office of the station with their valid certificates, and travel for free. The free travel certificates are only for the holders, but those who hold a certificate for the disabled (visually impaired) Blind passengers can have an accompanying person free of charge. Children under 1.2 meters in height should pass through the gates first. If the child is too young, it is recommended that parents enter and leave the station with their arms in their arms when passing through the gates.
Do not insert a card when leaving the station with a card
A very small number of passengers will mistakenly insert the all-in-one card into the one-way ticket collection port of the gate when leaving the station. This is a very serious error and will cause damage to the machine and the ticket card. “In the original design, the one-way pass card was thicker than the one-way ticket card. In principle, the one-way pass card cannot be smoothly inserted into the one-way ticket collection port. Unless the passenger squeezes it in, you must immediately ask the staff to help you deal with it.” Jia Peng, spokesperson for the operating company, said.
For this reason, passengers are reminded not to forget to swipe their cards when leaving the station, and do not mistakenly use the all-in-one card as a one-way ticket into the gate of the gate.
Line 5 self-service kiosk is equipped with “recruitment button”
Compared with the automatic ticket vending machines on other lines, the automatic ticket vending machine in Metro Line 5 has one more function, which is to integrate ticket sales and IC card recharge. It is more convenient that as long as there are passengers walking into the self-service machine, the machine will Automatic induction helps passengers complete all self-service needs through screen and manual voice guidance.
In addition to the different models and functions of the self-service kiosks of Line 5 and other lines, the reporter also discovered a more user-friendly small facility, although inconspicuous, it can relieve passengers’ urgent needs. In the upper left corner of the screen, there is a small white circle with the words “Recruitment” written on it. Use your fingers to gently remove the small white circle, and there will be a red round button.
“Once passengers find any problems during the self-service operation, regardless of whether there is a staff member beside them, just press this small button, they will notify the staff in the station’s comprehensive control room to come to help solve it in time.” Line 5 Zhangzizhong Road Duty Station Long Han Xue said.
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