The Application of RFID in the Intelligentization of Equipment Work Order Management Operation and Maintenance
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The equipment work order management cloud platform, referred to as the cloud work order, is based on the Internet + Internet of Things technology, and realizes the process of work order management and the intelligent equipment operation and maintenance platform software: provides purchase and sales for industry, trade, construction, and service enterprises The whole process control of storage, warehouse management, project progress, and work order operation and maintenance is applicable to a variety of fields:
The core functions of the platform include three points:
Platform features
Use Internet technology to help work order operation and maintenance management:
? With customers and equipment as the core, control the entire process of purchasing, warehousing, sales, installation, and maintenance;
? Equipment identity management, three codes in one: customer scan code order; brother visits RFID to check in;
? Comprehensive logistics control, supporting remote multi-warehouse inventory and distribution of equipment, accessories, and consumables;
? Knowledge Encyclopedia, providing equipment manuals, maintenance manuals, common sense of use, installation videos;
? Processing and installation project management, task progress report, cross-department, easy to achieve multi-party collaboration;
? Equipment multi-level BOM list, intelligent reminder of expiry replacement of consumables, and expiration of maintenance contracts;
? Dynamically set the inspection plan, automatically trigger the maintenance work order according to the cycle, and report the execution result in real time;
? Detailed report statistics, clear and quantified performance evaluation of customer service and brother, and multi-dimensional analysis of work orders;
? Optional Iot IoT gateway to realize device interconnection, intelligent collection of operating data, and criticality warning;
Platform module
The platform software module is shown in the figure below:
? Support the hybrid mode of public cloud and private cloud;
? Support independent deployment by platform users;
? Support WeChat public account access;
? Support RFID devices to read and write;
? Support software modular application, slow and batch online mechanism;
System functions
1. Whole-process management and control of the business
? Invoicing management: purchase orders, sales orders, warehousing, and out of warehousing comprehensive control, detailed records of customer, supplier files and transaction history;
? Work order operation and maintenance management: customer service checks the source channel, creator, manager, work order duration, current task and other information of all work orders;
? Engineering project management: customize the project template, arbitrarily set the processing and installation steps, responsible person, task report, and construction progress;
? Inspection operation and maintenance management: the inspection plan can be set periodically, the maintenance work order can be automatically triggered according to the cycle, and the execution result can be reported in real time;
2. Device identity management
The three codes of the equipment nameplate are in one: the user interacts with the equipment through the visual code and the two-dimensional code; the younger brother uses RFID to sign in and sign in;
? RFID passive high frequency anti-metal, the chip can be embedded in metal, PVC material, resistant to harsh environments, long service life;
? Equipment multi-level BOM list, intelligent reminder of expiry replacement of consumables, and expiration of maintenance contracts;
3. Cross-department, easy to achieve multi-party collaboration
? Cloud work orders can be embedded with micro-public numbers, which can be used by multiple parties in the form of H5 web pages and small programs, and the data can be connected throughout the entire process and multi-party collaboration;
? User side: Scan the device code, realize one-click order, online feedback, or query equipment files, work order progress and work order evaluation;
? Brother’s terminal: Through the blue tooth/NFC, the RFID on the nameplate of the device is inducted, and the brother can realize the door-to-door check-in, equipment maintenance history, and accessories and consumables query;
? Management end: Through the Web background, the customer service can keep track of the feedback and submission status at any time, place the dispatch work order, and schedule the inspection plan;
4. Full process record of work order information
? Completely record a series of processes such as work order creation, receipt, assignment, editing, reply, and processing results;
? Work order processing process, through the form of time axis, intuitive feedback to users, customer service tracking and viewing;
? Users comment on work orders from multiple angles, and the system intelligently analyzes the service quality and satisfaction of maintenance personnel;
5. Encyclopedia of knowledge, enhance user stickiness
? Platform custom encyclopedia section, brand promotion, marketing activities, preferential promotion directly to users;
? All H5 exquisite pages of the program, support for attachments such as pictures, PDFs, and online query of user manuals and maintenance knowledge;
? Video center, to realize the visual transmission of corporate publicity, industry trends, installation process and other content;
6. Iot IoT gateway to realize device interconnection
According to the type of equipment, customized IoT networking solutions can be customized for customers to realize equipment interconnection, intelligent collection of operating data, and critical warning, including:
? Equipment switch frequency, operating time, operating parameters, position movement;
? Environmental parameters such as temperature and humidity, water quality, current fluctuations, etc.;
? Based on infrared sensors, network online status for intelligent electrical management;
The wireless AP+LoRa module solution is used to realize the WLAN+IOT combination of wireless access points and IoT gateways. Only the LoRa module needs to be plugged into the wireless AP to achieve Wi-Fi coverage while satisfying LoRa sensor equipment. Access and return. Low-cost and rapid response to small-scale enterprise equipment interconnection scenarios.
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