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1. Program introduction
With the continuous deepening of civil aviation enterprise reforms, the number of airline passengers is increasing. The inaccurate and out-of-synchronization information caused by the traditional paper and pen-based VIP first-class customer management model has become increasingly prominent, and it is also unable to adapt to the first-class key customer information Development requirements. The mobility characteristics of VIP first-class customer management are particularly prominent. The staff is responsible for ensuring special services for key customers. There is no fixed office space, and the waiting hall is an office. It is impossible to use the information already used by other industries such as “PAD+ network cable”. Chemical tools handle first-line business.
Nanjing Kenmax Intelligent Technology Co., Ltd. has designed and developed the “Civil Aviation Flight Butler Solution” based on the actual operational requirements of current VIP first-class customer management. This solution creatively integrates the latest research and development results of global positioning system, industrial tablet PAD and computer network communication technology, based on the concept of “mobile information platform” to transform the traditional customer CRM management work methods, and actively explore new ideas and new ideas for VIP customer management model.
2. System Features
●Standardization: Provide corresponding data interface, which can realize seamless connection with enterprise management information system ERP and decision support system; system deployment stage can realize data import of existing ticketing system or CRM system.
●Flexibility: Flexible task management settings can be adjusted at any time; modular design, users can choose functional modules by themselves.
●Security: The management software can provide 3G-based VPN SSL tunnel encryption protection to ensure information security; automatically detect the system version to ensure its stability; the system has complete security and automatic disaster recovery mechanisms to ensure security and stability, and reduce system maintenance costs .
Three, core functions
1. System login:
Use the mobile network of the 3G card to establish the VPN SSL encrypted tunnel, use the account name and password to log in to the system, during the login process, perform real-time background updates of some offline data and table item information, and verify the APP version information. The APP version is self-updated.
2. The main interface of the system:
Kenmax’s industrial tablet PAD mainly includes the following functions: task management, flight information, passenger information, transit query, ticket status query, customer complaints, and electronic documents. The core functions are task management, flight information, and passengers. The five modules of information, transit query, and ticket status query will display the latest update time of the industrial tablet PAD data on the top part of the interface.
3. Task Management:
In the task management module, it supports multiple query methods such as internal task number query, time query, and task name query, and it supports sorting according to the scheduled departure time of civil aviation flights.
Each task contains the following sub-information: task latest update time, task description, task number, flight number, departure time, arrival time, passenger name, passenger type, and task status.
4. Airline Info (Airline Info)
This module mainly searches for known flight information by combining conditions. The supported search conditions are flight number, airport, departure date, arrival date, flight number, flight information status, cabin information, passenger type, and group customer logo.
5. Customer Info
In the passenger information module, the membership card number query function of civil aviation enterprises is supported, and the function of sorting the names of civil aviation passengers in ascending and descending order according to the principle of pinyin initials.
6. Inquiry of transit passengers (Transfer Info)
Since many aircraft passengers will encounter transit flight services, it is one of the important service standards to keep abreast of the transit information of VIP passengers and promptly give transit reminders and care. According to inbound flight number information, outbound flight number information, passenger type, group customer logo, transfer information of specific types of VIP customers can be locked.
7. Ticket status inquiry (Instant Message)
It can provide fast and timely ticket status inquiry and timely feedback of remaining ticket information at a specific time.
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