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I. Overview
With the severe situation of the national catering industry and the acceleration of transformation and upgrading, the popular catering industry has a strong momentum of development, especially represented by the fast food industry. However, because the dining hours of the fast food industry are very concentrated, especially in restaurants with delivery services, this situation often occurs: customers order and get the menu and sit at will. After the dishes are produced, the waiters carry their plates and look for them in the hall. At the location of the customer, due to the long waiting time of the customer, the customer is irritated and dissatisfied. The waiter is also angry because of looking for the menu. Although the restaurant is decorated in high grade, it causes the overall image to decline.
Two, use process
Using 2.4G wireless intelligent networking positioning technology, the system automatically tracks and obtains the customer’s specific dining location, and intelligently displays it on the screen. The waiter can deliver the dishes to the target customers immediately, which greatly saves time. The specific process is shown in Figure 1.
Figure 1 Flow chart of use
1. Pay for order
For restaurants where you order first and then sit down, you usually pay first and then find a seat.
2. Take a seat
After getting the menu, customers can find any place in the store to sit at will. The menu is usually placed on the table.
3. Dining in the kitchen
The kitchen prepares dishes in order of order, and the order number has a meal brand number for serving meals.
4. Location of food delivery
Through the ordering positioning display system, the waiter can quickly locate which table the target menu is on. Deliver the dishes to the customers as soon as possible.
5. Meals
Customers enjoy the dishes delivered by the waiter.
6. Recycling menu
After the waiter delivers the last dish to the customer, the menu can be taken back by the way, and the recovered menu can be introduced as a new menu for recycling.
Three, system introduction
Figure 2 System introduction
The wireless location-based meal delivery system achieves the advantages of wiring-free and precise positioning through 2.4G wireless technology networking function and low power consumption. It perfectly solves the phenomenon of multiple waiters in restaurants looking for target menus and customer complaints, and minimizes Delivery time.
1. Menu core components
Figure 3 Three-way view of the core components of the menu
The core component of the menu is the functional core component of the positioning menu (there is no special reference below, the “menu” means the standard core component), which can be used as the standard menu of the system (see Figure 3 for its appearance), or it can be customized according to customer needs The shell is packaged, such as a stand-up menu shell, as shown in Figure 4 below.
Figure 4 Schematic diagram of the shell of a vertical menu
The menu design is small and unique, with specific functions as shown in Table 1.
2. Table positioning label
Figure 5 Three views of table label
The table positioning tag is used to digitally identify the table number, and the menu plate can read the table number of the table label through wireless signals. The table label is fixed on the table, which can be pasted to the bottom of the table or placed in the tableware storage box. Each table is equipped with a label as standard, and the specific appearance is shown in Figure 5.
3. Relay
Figure 6 Three views of relay
As shown in Figure 2, the purpose of the relay is to increase the signal coverage. Because the restaurant is too large or the internal layout is more complicated, coupled with the influence of tables and chairs and the number of people during peak hours, if the customer is holding the menu and waiting for the position to be away from the reception If the host is too far away, the menu signal cannot be sent successfully. At this time, the information can be sent to the relay as a relay, and the relay then sends the information to the host for processing.
4. Receiving host
Figure 7 Three views of the host
A restaurant is equipped with a host, and a single host can bring up to 2000 menus, which fully meets the needs of the restaurant. The host can find the specific location of the menu through the 2.4G wireless network where it is located, and then display it to the computer.
Four, system advantages
Figure 8 Zhongzhi Internet of Things positioning food delivery system
1. No wiring for wireless transmission
The host adopts plug-and-play 5V power supply, and communicates with the menu and table electronic tags through 2.4G wireless technology. The repeater adopts 220V plug-and-play, no wiring, eliminating the trouble of installation, and improving the stability of the system. sex.
2. Quick positioning
If you use the intelligent positioning system of the smart fast food restaurant, the waiter no longer needs to look for the customer’s location everywhere, and the food can be delivered directly to the customer through the positioning system. The time taken is about 20 seconds, which saves 83% of the time.
3. Improve satisfaction
Fast food customers have very high requirements for meal time. Therefore, in addition to the speed and standardization of dishes, it is also very important to improve the speed of delivery. This small detail is often the key to victory, allowing your company to be ahead of its peers. step.
4. Save manpower
After installing the intelligent fast-food restaurant locating food delivery system, the time for waiters to find customers is reduced, and a restaurant with 20 tables can save more than one person. At the same time, it reduces the labor intensity of waiters looking for customers and makes them enter the work with a happy mood, which indirectly improves work efficiency.
5. Increase competitiveness
Modern management methods will enhance the image of fast food restaurants and increase their competitiveness. The chain store headquarters can see the occupancy rate of all branches at any time through the Ethernet, and the functions need to be customized.
Five, restaurant configuration (actual case)
1. Layout
Figure 9 Layout of the ordering positioning system
2. Host display
Figure 10 Positioning display information
The display screen (computer display screen can be used) is placed near the food outlet, and the meal plate number (square number) is displayed in a fixed position. In order to facilitate the waiter to search for the table number (round number) corresponding to the meal plate, each column displays 10 Numbers, if the menu is not issued, the corresponding table is empty, as shown in Figure 10.
3. Equipment list
The equipment required by the ordering positioning system is shown in Table 5.
Table 5 Equipment list of order positioning system
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