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one.Project Overview
The most important feature of the 4S store’s service is on-site and timeliness. The ultimate appeal of customers is transparency, openness, and time-saving. The intelligent workshop management system using the Internet of Things technology came into being, combined with the international advanced quantitative management of processes, integrated software and hardware such as electronic billboards, video surveillance, intelligent voice, and touch operation platforms into the process of vehicle maintenance management, enabling customers Really participate in the entire vehicle maintenance process and interact with the 4S shop.
1. Customers
(1) License plate recognition, actively welcome customers to the factory
(2) Experience the transparent display of the audience, understand the maintenance progress, and watch the maintenance video
(3) Remotely query vehicle maintenance records through smart phones, smart terminals and other devices, and watch live videos
2. Service Consultant
(1) The real-time load status of the workshop makes the delivery time more confident
(2) Workshop information is more transparent, service progress is clearer, and more accurate service information is provided for car owners
(3) Follow up the delivery time in time to improve customer satisfaction
3. Workshop scheduling
(1) Through the electronic kanban to fully analyze the work data of the workshop
(2) More reasonable and accurate dispatch of workers to improve workshop maintenance efficiency
4. Managers
(1) Present an all-round three-dimensional workshop operation status
(2) Three-dimensional data model plus time, quantitative management data and reports, provide a basis for business decision-making
one.Project purpose
1. External: Improve customer satisfaction
(1) Realize quick reception to customers
(2) Save customer waiting time
(3) Increase the transparency of the customer service experience process
(4) Enhance brand service image and reputation
(5) Improve customer loyalty, attract more customers, and enter a virtuous circle
2. Internal: Improve service and operational efficiency
(1) Maximize deployment and utilization of workstation resources
(2) Find abnormalities immediately and intervene in adjustments
(3) Optimize the workshop service process, improve business efficiency, and increase workshop productivity
(4) Information is more timely and accurate, improving service efficiency and customer satisfaction
(5) Let the numbers speak, and provide decision-making basis for managers
two.work process
one.System functions
1. Backstage management
2. Intelligent license plate recognition
3. Workstation system
4. Value-added services
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