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The Cisco Intelligent Network Manufacturing Solution includes a series of solutions that integrate the information and processes of the entire manufacturing process, enabling enterprises to safely understand and control the execution status of each link in a customer-centric manner.
Manufacturers must minimize manufacturing and turnaround time and improve customer service. However, because dedicated manufacturing and management systems may hinder system integration, companies cannot quickly respond to market changes in a collaborative manner.
In order to solve the above-mentioned problems, Cisco Systems Reg; The company introduced a set of intelligent network manufacturing solutions that can not only support new applications, but also integrate information and processes. Cisco reg; intelligent network manufacturing solutions can meet all the requirements of manufacturing companies, including product development, production management, supply chain management, and sales and services.
Using these solutions, manufacturing companies can not only improve data visibility, cooperate more effectively with internal and external organizations, but also increase operational flexibility and reduce overall costs. Regardless of the length of the manufacturer’s supply chain and the extent of its distribution, these solutions can help companies focus on the customer and safely understand and control the execution status of each link.
challenge
For manufacturers, only by shortening the manufacturing and turnaround time and improving customer service can they gain customer-centric competitiveness, thereby effectively retaining their original business and attracting new businesses. One way to gain this competitive advantage is to improve the visibility and flexibility of the entire chain of operations.
Improving visibility requires real-time access to comprehensive information from various departments, and increasing flexibility requires rapid response to changing customer needs and factory conditions, and smart decisions. However, today’s manufacturing processes and management systems are “information silos” located in multiple dedicated networks, isolated from each other. If the various departments of the company are isolated from each other, employees will not be able to quickly obtain the information they need, and therefore will not be able to make wise decisions.
The lack of visibility will not only reduce the efficiency of companies providing services to customers, but also increase operating costs and extend the time to market for products. If things go on like this, the company’s revenue and profits will be adversely affected.
solution
To solve the above problems, Cisco has developed a set of solutions for manufacturers, called the Cisco Intelligent Network Manufacturing Strategy. The Cisco Intelligent Network Manufacturing Infrastructure is based on a standards-compliant open intelligent platform, which connects many next-generation collaboration applications to integrate the information and processes involved in the entire manufacturing process. These solutions can greatly improve the visibility and flexibility of the four major manufacturing links:
·product development
·Supply Chain Management
·Production management
·Sales and service management
·product development
The collaborative product development solution developed by Cisco can establish a collaborative environment for product development. Since major suppliers, logistics suppliers, production controllers, and engineering contractors can use the same information to cooperate, better products can be developed. This solution can provide designers with important product data in real time, including customer requirements, service records, life cycle costs, and factory specifications. With this visibility, designers can not only speed up the design of new products, ensure the smooth progress of the manufacturing process, but also implement cost control more effectively without reducing product quality.
Supply Chain Management
Using Cisco’s demand-driven supply chain solutions, manufacturers can build networks that can not only collect, store, and analyze information, but also share information with suppliers, factories, distribution centers, and retailers. In addition, this solution can also adopt new technologies in the sensor-intensive supply chain, such as radio frequency identification (RFID), and comply with the requirements of the new standards. With this solution, supply chain and logistics managers not only have access to important supplier inventory and customer request data, but they can also keep track of component costs, availability, and manufacturing requirements. Using this visibility, managers can also effectively prevent supply chain delays, thereby reducing costs and predicting risks, and helping manufacturing companies make more informed decisions when outsourcing supply chain processes.
Production management
Cisco Industrial Ethernet can extend standards-based industrial-grade open Ethernet to the workshop, thereby improving efficiency and extending uptime. After implementing this solution, plant managers can easily access production line information to verify inventory and reduce maintenance costs. The wireless local area network can not only connect the assembly line to the warehouse, but also enhance security through video surveillance cameras. With this flexibility, companies can even maintain and control manufacturing processes in remote or overseas manufacturing workshops. Compared with on-site training conducted by teachers, e-learning applications can provide production staff with training on new equipment and process changes more effectively.
“Using this solution, we can mobilize global resources and immediately respond to customer needs. We can connect Chinese customers with German service staff, and this service staff can dispense parts needed by Chinese customers from the Singapore factory. . Not only do we know which parts are available and where they are now located, we also know who is currently in need of these parts and how we can quickly, cost-effectively and effectively deliver them to customers.”
——Lee Blake, Vice President of Adept Technology and General Manager of Adept Services
Sales and service management
Using the customer interaction network solution developed by Cisco, sales staff and channel and distribution partners can access product information and customer information in real time. In addition, sales personnel scattered in various places can participate in online training on new equipment and new tools through VPN in a cost-effective manner, thereby improving sales efficiency, shortening the sales cycle, and ultimately increasing profitability. Not only that, unified messaging and IP telephony applications can also help sales and support staff respond more quickly and effectively to the needs of customers, partners, and companies.
From a service perspective, because customer interaction network solutions can provide employees and call center representatives with customer records and product data, they can respond more quickly, wisely, and cost-effectively, thereby increasing customer loyalty and retention. Service and engineering personnel can solve customer problems in a timely manner through cooperation in the virtual call center environment, thereby improving customer satisfaction. Not only that, this visibility can also be easily extended to customers, further improving customer satisfaction while reducing support costs.
Advantage
The Cisco INM solution can transform the discrete manufacturing process within the entire organization into a unified, effective, and harmonious work process. No matter where employees, partners, and customers are, they can use integrated workflow solutions to obtain real-time information at any time, which greatly improves the mobility and connectivity of employees, partners, and customers.
Regardless of where employees work, increased information visibility and operational flexibility can increase their productivity:
· Make smarter decisions faster
·Better management of increasingly complex product lines
· Launch new products and upgraded products faster and more effectively
·Reduce errors and repetitive work in customer orders
·Create a manufacturing environment that is more conducive to collaboration
· Respond faster to changing sales trends
·Reduce product costs, reduce waste, and reduce inventory
·Enhance the ability to respond to customer needs
With the use of Cisco Intelligent Network Manufacturing, companies can not only improve operational efficiency, but also gain a competitive advantage and achieve personalization by providing customers with higher value:
· Shorten the production time in the manufacturing process
·Improve the visibility of work status
·Support “just in time” production process
·Provide online procurement and charging services
·Technology and services provided by Cisco
Using the various technologies and services provided by Cisco, manufacturers can not only achieve operational integration and optimization, but also provide customers with extremely high value:
·Contact Center Solution
·Content storage and distribution
·Extensive experience in the convergence of voice, video and data networks
·Intelligent switching and routing
·IP phone
·IP/TV software for video streaming
·Network connection application
·Network monitoring and management solutions
·Partnership with leading application suppliers and system integrators
·Remote connection solution
·Safety Solution
·Wireless network solution
·Cisco Service and Support
Cisco reg; service and support organizations and their partners can provide a full range of services, including the highly specialized services and technical support required at each stage of the network including preparation, planning, design, implementation, operation and optimization. In the process of deploying intelligent network manufacturing solutions, Cisco Lifecycle Services can help manufacturers conduct research, selection, and cost accounting. In the initial stage, the manufacturer’s main business departments and IT managers will work together with Cisco and Cisco partners to complete the tasks of the first phase, and get the following results:
· Align corporate goals with IT plans;
·Achieve agreed goals and fully understand what benefits the latest technology can bring to the enterprise;
·Determine the business and technical architecture that supports the goal;
·To jointly understand the gap between the current state and future goals;
· Develop a 3-5 year plan, detailing the development process from present to the future, including a six-month “release cycle”;
·Persuasive business examples based on ROI, TCO and/or IRR, detailing the priority projects in the development process;
· If necessary, develop a financial plan that will help achieve the goal.
After the plan is completed, Cisco and its partners will provide a full set of services to help customers successfully migrate to the intelligent network manufacturing industry. Services include management office transformation, process reorganization, change management, architecture migration, and indicator/performance monitoring. Through cooperation, Cisco will help manufacturers successfully realize intelligent network manufacturing.
In addition, Cisco also provides technical support services, such as SMARTnet, as a supplement to the manufacturer’s internal resources to ensure that Cisco products can operate effectively, maintain high availability, and upgrade to the latest system software in a timely manner.
Cisco can work directly with the largest manufacturer customers. If you are interested in this support, please contact your account manager.
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