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1. Project background
Nowadays, people’s requirements for hotels are no longer limited to residence. The requirements for the hotel are already multi-functional. Residence, meeting, office, leisure, and entertainment are equally important. Now there are not only a large number of five-star hotels, but even super five-star and six-star hotels. What makes these hotels unique? In addition to the decoration grade of the building itself, the application of new technology in hotel service management is also an aspect, but What really makes these hotels superior is the wide application of high-tech and intelligent products.
In the era of rapid development of information technology, RFID technology has become a trend. RFID technology is not only a technical hotspot, it is the ultimate development direction of the information age, and it is the inevitable way for mankind to move from informatization and automation to intelligence. As a cutting-edge technology, RFID hotel intelligent guidance system can be widely used in intelligent hotel systems.
In addition to the hotel personnel guidance system, RFID technology is also widely used in other aspects of the hotel, mainly as follows:
Conference sign-in system
Elevator safety system
Hotel Card System
Check-in guest consumption system
Vehicle access control system
Washing system
Two, business function introduction
The hotel is a service industry, and managers have to consider many issues, how to provide a full range of services for each customer staying in the hotel, and strengthen the management of employees so that the hotel can operate efficiently and reliably. In terms of business division, it can be built into a hotel’s all-in-one card system. The main RFID dual-frequency cards (HF and UHF) are service-type all-in-one cards and management-type all-in-one cards. The two systems are relatively independent. In order to facilitate management, all-in-one cards generally use cards of the same medium, but each has its own database for integrated management. Here we mainly explain some of the main applications.
2.1 Hotel Intelligent Guidance System
The installation of this system hardware equipment is mainly to install the reader at the exit of the elevator on each floor, and at the same time install direction indicators on the walls of the aisles, and guests can walk to their rooms according to the guidance of the direction indicators.
2.1.1 Guests register at the front desk
After the guest registers at the front desk, the front desk registers the guest’s information, and at the same time, the guest room equipment will be automatically connected to the Internet to enter the standby state. At this time, the equipment in the room is automatically adjusted to achieve the effect of welcoming guests. Air-conditioning operation status-adjust the wind speed to high speed, so that the guest room can quickly reach the predetermined comfortable temperature. In this way, after the guests enter the room, they will have a comfortable room temperature.
2.1.2Guest Guidance
After the guest has registered the information, he knows his own floor and room number, and then enters the elevator. The elevator stops when the elevator reaches the corresponding floor. When the guest leaves the elevator, because the guest wears a guest, the customer information will be collected by the installation equipment, and It is transmitted to the background through the wired network; the background will control the direction indicator lights in the corridor to light up according to the collected information. When the guest sees a row of indicator lights in a certain direction, they can walk in the direction of the indicator until they reach the guest’s room.
2.1.3 During the guest’s stay
a. When the guest enters the room, after the guest inserts the guest room IC card into the power saving key box, the guest room intelligent centralized control system enters the operating mode, and its equipment status is as follows: Guest room power socket-all controlled sockets provide power, including TV sockets, air conditioners Sockets, etc.; lighting status-all the lights in the guest’s living space are turned on to achieve the welcoming effect and leave a deep impression on the guests; air-conditioning status-after the guest enters the room, the room temperature is high for a period of time The operation has reached a relatively comfortable temperature. After the guest inserts the card, the fan will automatically switch to a low-speed operation mode to provide a quiet and comfortable environment for the guest, and then the guest can adjust the room equipment according to their needs.
2.1.4 Guests leaving the store
When the guest checks-out at the front desk, the control authority of the guest room equipment will automatically return to the front desk central control. After the guest leaves, the front desk will automatically issue a reset command to restore the guest’s room equipment to the original state (state according to management requirements). The waiter does not need to manually reset the lighting and air conditioning state after the room is cleaned, which can improve Cleaning efficiency and unified management.
2.2 Conference sign-in system
The conference sign-in system realizes information registration of conference personnel, seat guidance, welcome speech, count the number of guests, etc. in the hotel. The RFID reader is installed in a relatively hidden place where the conference personnel must pass.
2.2.1 Guest information processing
This function mainly completes the query, addition, modification, saving, and deletion of guest information. At the same time, customer information can be imported or exported to the database in Excel format.
2.2.2 Greeting
An LED display screen is installed at the entrance of the meeting room. When the participants enter the venue, the card information is collected by the reading and writing device, and the welcome message will be displayed on the display screen, including information such as the name of the person and the seat number.
2.2.3 Seat guidance
According to the information in the welcome speech, the participants can be correctly guided to the correct seats, and then the guests will be seated.
2.2.4 Statistics of guests
According to the information collected by the RFID equipment, the number of people attending the meeting, the number of people late, and the number of people who have not arrived can be counted in a timely and accurate manner.
2.3 Elevator safety system
The elevator control system realizes various safety management functions controlled by a card. It provides strong technical support for the safety management of the hotel, restricts the flow of irrelevant personnel, can effectively prevent non-hotel guests from entering the guest room floor at will, and improve the guest’s sense of security.
According to the actual needs of the hotel, install reading and writing equipment in the elevator, and download various parameters to the white card elevator manager through the management software. When the user swips the card, the white card elevator reader will read all the relevant data in the card And check whether the data (validity, authority, blacklist) is legal. If the data is legal, the elevator will reach the floor where the user has the authority, otherwise the elevator will not run.
2.4 Check-in guest consumption system
In terms of method, the consumption of guests by swiping cards in the hotel can be divided into two types: pre-deposited cash consumption and identity authentication consumption.
The pre-deposited cash consumption method requires the guest to pay a certain fee at check-in. The service staff records the amount in the designated area on the room card. Use a car, etc.),. This kind of consumption method is more complicated. Since various types of bank cards are extremely common at present, people are accustomed to card consumption and do not carry large amounts of cash with them. Pre-deposited fees require the PMS system and UnionPay to set up transfers, which not only adds to the software The complexity of consumption, and the increased responsibility for consumer reconciliation. Therefore, pre-stored consumption methods are mostly limited to long-term agreement customers, and practical applications have become less and less.
The identity authentication consumption only confirms the identity of the guests on small or free services. For example, guests with a high reputation or VIP level, the system will allow payment on account after completing their identity confirmation, and will be settled at the front desk when checking out. This type of consumption is the main trend in the current hotel operation.
2.5 Vehicle access control system
The parking lot intelligent management system is an organic combination of computer management technology, automatic control technology, Ethernet real-time communication technology, image recognition technology and smart card technology. The card reader installed at the entrance and exit reads the information in the card to distinguish entering and exiting vehicles. The identity, effective time, whether to pay, etc., realize the functions of vehicle access management, automatic data storage, image comparison, etc., to ensure the safety of the vehicles in the field and facilitate the understanding of the dynamics of the vehicles in the field at any time, so as to achieve accurate and efficient dynamic management. Flexible, multi-functional dynamic query and safe, strict security functions, while simplifying the management procedures for temporarily parked vehicles.
Due to the large number of people coming and going in the hotel, the large number of people facing the hotel, and the unfixed personnel, the vehicles entering and exiting include guests, imitation guests, internal employees, etc. The usual practice is that guests staying in the hotel can enter and exit within the valid time with the room card, internal employees can enter and exit with the card according to the set level, and outsiders receive temporary cards at the entrance and pay according to the length of stay.
2.6 Washing system
Each hotel, including restaurants and several banquet areas, needs to use textile tablecloths, and there are hundreds of rooms that need to be provided with bathrobes, bed linens and towels, which are quite large. So many textiles have to leave the hotel every day, waiting to be washed, pressed and folded before returning to the hotel. With so many hotels, it is more difficult for washing shops to track the location and quantity of those textiles and confirm that they have all returned.
Some hotels hope to be able to track the number of times each item is cleaned, and estimate the service life of these items based on the number of cleanings. The hotel also hopes to receive an alert when the item reaches the maximum number of cleanings, indicating that the item may need to be replaced.
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