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1. Application background
Tourism has the reputation of “smoke-free industry” and “eternal sunrise industry”. It has been listed as the world’s three major industries alongside the petroleum industry and the automobile industry. Since the reform and opening up, my country’s tourism industry has developed very rapidly, but in comparison, the breadth and depth of my country’s domestic tourism development is far from being able to meet the needs of economic development and the improvement of people’s living standards. With the development of the market economy and the further improvement of the people’s income level, the people’s demand for tourism consumption will further rise, and the status and role of the domestic tourism industry in the national economy will become more and more important.
The current vicious competition among travel agencies uses zero or negative group fees to attract tourists. Travel agencies and tour guide sales teams, and tour guides have to pay high head fees to the local reception agency, so that the income of tour guides cannot be guaranteed and can only be carried out by other means. make up. As a result, problems such as shrinking itineraries (rejecting scenic spots), poor service attitudes, and increasing itineraries (frequent shopping) have emerged one after another, turning tourist groups into shopping groups, leading to a decline in tourism quality.
The service quality of various tourist shopping spots is uneven. Reports of slaughtering customers, deceiving customers, and selling fake and shoddy goods are not uncommon, causing many complaints from tourists and causing tourists to be dissatisfied.
Vicious competition has led to a decline in the quality of tourists’ tourism, a decline in the profits of tourism companies, a decline in the confidence of tourism practitioners, and a decline in tourists’ desire for consumption, thereby destroying the image of tourist destinations.
At present, there are still quite a number of tourism companies in my country that use traditional business models, and their information service capabilities are very poor, and they cannot meet the needs of tourists at all. After several years of exploration and accumulation, there have been a small number of domestic travel websites with certain information service capabilities. These websites can provide more comprehensive online information services involving food, housing, transportation, travel, shopping, entertainment and other aspects of travel. . However, in general, the information service of my country’s tourism industry is still at a very early stage, and the bottleneck of information service is still quite serious. The RFID smart tourism solution of Shenzhen Fengteruida Industrial Co., Ltd. provides modern management and management methods for scenic spots to improve the management level.
2. System structure
Each subsystem can be used alone to solve a certain aspect of tourism, or it can form a whole to become a comprehensive solution for tourism management.
Three, system composition
1Ticket Management System
The ticket management system of Shenzhen Fengteruida Industrial Co., Ltd. is based on B/S system architecture and Web Service technology, using computer network technology, communication technology, non-contact IC card technology and advanced face recognition technology, etc., for the scenic spot Various managements provide modern management methods to improve the quality and level of management.
Topological structure description:
The system is divided into two parts: core network and access network. The core network part is networked through a high-performance Ethernet switch, and each management client, subsystem and workstation are connected to the server by TCP/IP through the switch, which is highly reliable, safe and reliable. The core network mainly completes the transmission and exchange of data, with a large amount of data. By adopting a scalable software and hardware system for design, it can meet the requirements of economy and simplicity of system expansion. The part of the access network is mainly the collection of information from various on-site control points, etc., with a small amount of data and more control points. It can be connected to the core network through Ethernet, router or wireless access to complete the processing of related services. Each control point in the access network has certain intelligent characteristics and can complete the operation and storage of a certain amount of data. It can also be connected to the Internet to seamlessly connect with the scenic service reservation function.
2 Audit system
The inspection system is mainly divided into tourist inspection, tour guide inspection and tour guide line inspection. The main functions are as follows:
Tourist inspection
Tourist inspection is to remotely identify the ID number of the ticket in the hand of the tourist and the information bound to the face through the RFID handheld terminal to determine whether it matches the appearance of the ticket holder and the identity of the tourist, avoiding ticket evasion or multiple entry The phenomenon of park tickets being borrowed by others.
Tour guide inspection
The tour guide inspection is to use the RFID handheld terminal to remotely identify the relevant information of the face recognition in the tour guide card, and compare it with the tour guide database in the scenic spot to determine the tour guide’s identity and send it back to the RFID handheld terminal. The function can effectively prevent fake tour guides and black tour guides from flooding in the scenic area.
Tour guide line inspection
The tour guide line inspection is through the RFID identification card and the fixed sign-in card reader on the tour guide line, which can effectively monitor the tour guide line of the tour guide service staff, the stay time of each scenic spot, etc., effectively preventing the tour guide service staff from randomly changing the video and dumping the scenic spot , Shrinking itinerary and other bad behaviors.
3 Anti-loss system
The anti-lost system uses RFID identification technology to bind the tickets of multiple tourists through the background management. If the tourists are lost, other people can find the information of the lost person in the management office through their own RFID tickets, and pass the trails Tracking and positioning system to quickly find the lost. This system is suitable for family groups, especially families with children, travel groups, and self-guided travel groups.
4 Passenger flow control system
The passenger flow control system of the scenic spot uses RFID technology to control the total passenger flow in the scenic spot and the passenger flow of each scenic spot in the scenic spot. It can effectively control the decline in scenic services and the protection of the scenic environment caused by the excessive flow of people in the scenic spot.
5travel tracking and positioning system
The track tracking and positioning system uses RFID technology to effectively cover the entire scenic area through reasonable deployment of RFID readers, which can track and locate tourists carrying RFID in the scenic area.
6Smart Navigation System
Based on the advantages of RFID in autonomous identification and the rapid development of the Internet and 3G networks, the intelligent guide system has designed an intelligent guide system based on RFID and the Internet. Using this system, no matter what route the tourists follow, the system can intelligently locate the tourists and give personalized explanations to the scenic spots. Let tourists truly enjoy independent and professional travel services.
Schematic diagram of smart navigation system
7Fixed asset management and anti-theft system
Fixed asset management can realize the unified management of fixed assets in scenic spots, and relevant departments can grasp the purchase and use of fixed assets in real time. The purchased assets are registered in time and matched with RFID electronic tags. Headquarters can first find out possible problems through inquiries on the branch, superior to subordinate inventory check, and organize specialized personnel to focus the check, so that it has a strong pertinence, and it is convenient through the statistical analysis function in the fixed asset management system. Really understand the abnormal changes of fixed assets and allocate resources in time. After using the fixed asset management system, reduce management costs, improve work efficiency, strengthen fixed asset management, and avoid repeated purchases. The RFID card reader is connected to the access control monitoring system, which can effectively prevent theft and avoid the loss of fixed assets.
Schematic diagram of fixed asset management
8 Employee Access Control and Time Attendance System
After the scenic area has established a tourist ticket system, it can also use the corresponding RFID card system, face recognition system and access control system to perform access control and attendance functions for the employees in the scenic area, which can ensure the safety of the scenic area and effectively manage the employees.
9 E-commerce system function design
Overall system framework
Functional Design of E-commerce System in Scenic Spots
The main purpose of building an e-commerce platform for scenic spots is to integrate management resources of scenic spots, comprehensively improve the management level of scenic spots, and build the brand image of scenic spots in China. Use the scale effect to expand the propaganda efforts of the scenic area and realize the integration with international standards.
Four, system characteristics
Fengteruida RFID face recognition ticket management system mainly adopts the ticket management system plan that combines IC card and face recognition system to realize the centralized and unified management of the ticket resources of scenic spots. Its characteristics are: use face recognition plus RFID dual The factor authentication technology realizes the binding of people’s tickets and supports multiple admissions to prevent mutual borrowing of tickets; supports multi-spot online ticket sales; face recognition ends with non-contact biometrics, which is more hygienic and more hygienic than fingerprint recognition and other contact biometrics It is safe, easier to accept for tourists and has a better experience.
Five, system advantages
Thoroughly eradicate long-standing chronic diseases in the tourism market
Effectively cooperate with the implementation of the new “Regulations on the Administration of Travel Agencies” and implement the relevant requirements of the State Council Document No. 41 of 2009 “Opinions on Accelerating the Development of the Tourism Industry”
Improve enterprise management level, service level and market efficiency
Provide high-tech means for the government to supervise the tourism market and improve the service level of the tourism industry
Ensure the rapid development of tourism.
Solution Provider: Shenzhen Fengtai Ruida Industrial Co., Ltd.
Contact: Mr. Ruan
Contact number: 131113631028
ＱＱ:2668201388
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