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1. Background
With the continuous increase in the number of consumer companies such as hotels, tea houses, restaurants, retail chains, beauty salons, gymnasiums, etc., such as catering, entertainment, clothing, fitness, tourism, etc., the competition is also extremely fierce. How to retain the existing customer? How to attract new customers? How to increase the number of regular customers? How to motivate relatives and friends around them? How to develop a strategy for consuming points? How to manage the distribution of gifts? How to keep abreast of the company’s sales situation? How to improve the efficiency of company management? etc. These are all urgent problems faced by all business owners in the new environment, and this is exactly what our system has to do for you, thinking about what you think, and what you need urgently. It is not only a complete set of management software, but to be more precise, it should be a set of business philosophy on how to strengthen VIP management under the new situation. It is a magic weapon for you to attract, retain, and manage customers.
2. Advantages
SECCO VIP management system is developed according to the current market demand of various consumer industries. It is divided into a series of products such as catering, entertainment, clothing, beauty and hairdressing, and users can choose according to their own requirements. Compared with traditional VIP card management, in addition to the functions such as discounts and discounts, it also has the following irreplaceable advantages of traditional VIP management methods:
1. This system can use a computer for VIP management, and can use any card such as non-contact ID card (RF card), PVC barcode card, magnetic card, etc. as a VIP card for consumption. The user only needs to enter the information once when opening a VIP account. In the future, the VIP card will be settled for all consumption; just a light touch (or swipe) with the card, you can call up all its information (files), save its consumption records, and automatically discount points, which is convenient for the company to inquire, settle, and count the customers. Data, consumption data, VIP points and business conditions.
2. The system divides the VIP card into two categories: treatment card and point card. Treatment card enjoys preferential price, points, and full gift treatment; while point card enjoys the treatment of points, sectional discount, and full bonus gift. The former is mostly used for units with business contacts, or friends and people. After it opens the card, it enjoys a preferential price, and it is divided into AD type, and different types have different preferential rates; the latter is used for general customers, mostly for Recognizing the card but not the person, attracting relatives and friends of VIPs to come to spend, and the points can be discounted when a certain number of points is reached, thus increasing the number of frequent guests. The two can also be converted into each other, and the score card can be converted into the corresponding treatment card when the accumulation reaches a certain point. In this way, scientific pricing and reasonable fees can be achieved to enhance the relationship between enterprises and customers.
3. It can adopt the most advanced non-contact ID card technology at present, as a VIP identity tag for identification, reducing the shortcomings of low recognition rate, slow recognition speed, and short life span of magnetic cards, contact IC cards, and bar codes. You can also recharge first and then consume. When the VIP spends, he only needs to put the card (which can be put in the bag, in the pocket or hung on the chest) on the card reader and lightly touch it (for other cards, swipe the card), the cashier enters the amount (or the system presses the preset Set smart pricing for discounts), you can save their personal data and consumption data to your computer. Managers, financial staff and cashier ladies can inquire, count and print all VIP information (including historical records), consumption income, customer traffic, etc. at any time according to their corresponding authority. At the same time, the system will automatically follow the regulations of card types and point discount rates, Add points to VIPs and adjust the discount rate to facilitate the calculation of the consumption amount next time you consume.
4. The management of VIPs, the application of VIP cards such as ID or IC and barcodes, has greatly improved the company’s reputation and corporate image, and made the company’s management more scientific, intelligent, and electronic.
3. System function:
1. Basic management functions
1. Operator management
A. The system can set up multiple operator accounts and the permissions they can operate.
B. Every consumer transaction of the VIP, that is, the cash register at the front desk, etc., and the data registration record, have the account of the operator at that time
2. VIP management
A. VIP information includes: name, gender, card number, ID number, unit, address, area, contact number, card type, card issuance date, expiration date, consumption times, consumption amount, points, discount rate, remarks Wait.
B. The VIP card information can be added, inquired, and modified at any time. The increase is to go through the account opening procedures, issue ID cards, and charge ID card costs. It can also modify the misoperation of name, gender, ID number, etc.
C. For card numbers that have not been used for a long time or due to VIP requests, you can go through the account cancellation procedures.
D. The VIP card can be reported for loss, card replacement, points transfer and other services. All previous historical records remain unchanged after the card is replaced. After reporting the loss, the ID card becomes a black card and cannot be consumed. It will automatically alarm when the card is swiped.
E. It has the function of unlocking the VIP card that has been reported as lost.
3. Consumption management
A. When a VIP consumes for the first time, he can go through the account opening procedures as required in <2> and register VIP information.
B. Consumption information includes: name, card number, discount rate, consumption time, product name, unit price, quantity, amount, current consumption points, consumption type, settlement clerk, etc. The name, card number, and discount rate are extracted from the VIP profile after the card is read, or they can be entered manually; settlement amount = quantity x unit price x discount rate.
D. The VIP card can be recharged before consumption, and then consumed. When recharging, the points and discount rate can be manually changed. After recharging, the amount can be used for all kinds of consumption.
E. There are confirmation prompts in operations such as recharge, checkout, and account opening, which display information such as recharge or checkout name, amount, or cost, name, and whether it is successful.
J. For VIPs who forgot to bring their card or were unable to swipe the card to make consumption at that time, they can query the customer for consumption based on their name, or they can make up the consumption checkout procedures afterwards.
Two) Query function
1. The file information can be inquired according to the VIP card number or name.
2. The VIP information can be inquired in segments according to the amount of consumption or points and other numerical values.
3. You can query and count the consumption of a certain VIP on a certain day or a certain period of time (in days).
4. It is possible to query and count the opening, closing, receipt and disbursement of deposits by a certain operating authority person on a certain day or a certain period of time (in units of days).
5. You can query the amount of recharge received by someone in a certain period of time (in days).
6. You can query the consumption income of a certain day, a certain time period, a certain type, and a person on duty (person with operating authority).
7. You can inquire about the consumption income of all types or a certain type of consumption in a certain month or throughout the year.
8. All the above queries can be output through the printer report.
Three) System settings
1. Discount rate dictionary, which is a comparison table of points and discount rates.
2. Benefit card dictionary, can set various AE card types, and each card corresponds to a discount rate.
3. The data maintenance function can back up the database at any time or regularly.
Four, system architecture
1. Hardware distribution diagram.
2. Flow chart of consumption.
Five, system composition
In addition to the one required for the VIP card, customers can choose the equipment or consumables they need according to their own requirements:
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1. The above software and hardware users can freely choose the combination.
2. Functions can be customized according to user requirements.
For detailed solutions, please contact: Jiangxi SECCO Smart Card Technology Co., Ltd.
Address: Room 0405, Block A, Area B, China World Trade Plaza, No. 2 Hongcheng Road, Nanchang City
Phone: (0791) 6496010 6496110 6495718
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