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【Overview】
1. Project background
At present, most of the logistics express industry uses ordinary express delivery documents, which are entered manually, and the documents are usually brought back by business personnel after delivery. The efficiency is low, easy to make mistakes, and the efficiency is not high. With the development of the economy, the logistics express business As the number of bills increases, manual inspection and management are no longer suitable for the development of the current era. The industry is also increasingly in need of an advanced, efficient and complete cargo tracking management system. The advantages of this system are not only advanced In addition to management thinking, it must rely on advanced logistics automation equipment and technology, and an excellent information system platform to play a better role. Automation equipment and technology can improve the efficiency of work from the hardware and reduce the error rate of human operation. The information platform provides a large amount of management data information for logistics express from the software, which is convenient for cargo inquiry and tracking, which is used as a basis for management decision-making. The integration of automation equipment and technology with the information platform can greatly improve the timeliness and accuracy of distribution and the real-time nature of information acquisition.
2. Customer needs
In today’s fierce competition in the logistics and express delivery industry, the timely communication between clients, shipments, delivery personnel and back-office managers has become an important indicator of the competitiveness of logistics enterprises. In the process of rapid development and expansion of enterprises, logistics express companies have encountered the problem of timely delivery of cargo information:
1. The information exchange of receiving and dispatching is slow, and the efficiency is low
2. Inefficient collection and entry of receipt and dispatch data
3. Lack of work supervision for salespersons
4. Lack of quantitative assessment basis for the workload and quality of salespersons
5. If you need to be bigger and stronger, a lot of labor cost investment is needed
Logistics express companies must improve the level of informatization to comprehensively manage and monitor their business!
【System specification】
Faced with this demand, Shenzhen has become an Information Technology Co., Ltd. With years of focus on customizing express logistics solutions for customers, it is here to provide efficient and stable technical solutions for express logistics synchronization.
This program uses a comprehensive logistics information processing platform constructed by mobile smart terminals, barcode technology, and GPRS technology to automatically read and automatically input information data into the system. Provides us with an effective means of fast and accurate data collection and input. Realize the whole process of logistics tracking and quickly and accurately grasp the information flow and capital flow that occur in the flow process, reduce the overall cost of the company, reduce sending and transfer errors, achieve strict tracking of business processes and clear control of financial accounts, and improve Enterprise management level, strengthen enterprise capabilities, improve the accuracy and timeliness of enterprise information, and provide services for enterprise decision-making.
1. System composition
It is composed of three parts: mobile intelligent terminal, wireless network and network side of system management platform.
(1) Mobile smart terminal
Become the information C5000W wireless data collector to realize on-site data information collection, including user login, data collection, data transmission, system management and other applications.
(2) Wireless network
The operator’s wireless wide area network (GPRS) or the enterprise’s internal WiFi wireless network.
Through the operator’s GPRS wireless wide area network or the internal WiFi wireless network of enterprise warehouses and business outlets, the mobile smart terminal can seamlessly connect with the ERP system of the enterprise operation center to realize the data interaction between the mobile smart terminal and the ERP system, that is, the data collected by the mobile smart terminal can be Real-time and accurate transmission back to the ERP system or the manager can publish relevant information to the mobile smart terminal through the PC software.
(3) System software
Management software: ERP system (using the customer’s existing business system).
Intelligent terminal application software: C5000W data collector front-end application.
System middleware: interface middleware, wireless middleware, and data transmission middleware that seamlessly connect the front-end application software of the intelligent terminal with the existing ERP system of the enterprise.
2. System topology diagram
Three, work flow
The entire business process of this program, from the start of the logistics salesman’s collection of the express to the end of the dispatch, must go through several processes such as pickup, express shipment in storage, delivery out of the warehouse on-board, branch to branch, branch dispatch, and customer signing for receipt. .
(1) System login
The manager sets the front-end user authority management of the salesman in the back-end management system, and the front-end application supports user initialization, password modification, login verification and other functions. Only authorized users can log in to the system for subsequent related scans and data collection.
(2) Scanning
The salesperson goes to a fixed and fixed customer, uses the handheld terminal to automatically identify the bar code of the express consignment note, manually enters the type of goods, destination code, customer information and other information, and then uploads the information collected during the pickup to the back-end ERP system.
(3) Warehousing scan
After the clerk picks up the parcel every day, the parcel is delivered to the warehouse. The warehouse staff scans the parcel through the mobile smart terminal and verifies the number of parcels. After it is correct, the data is transmitted to the operation center through the wifi wireless network inside the warehouse in real time. ERP system.
(4) Shipment on the vehicle (warehouse)
During the express delivery process, the warehouse operator will scan the barcode of the express item one by one, enter the number or destination of the transport vehicle to control the wrong delivery, record the information, and send it back to the background management system.
(5)Operating outlets to pieces
When the shipment arrives at the operating outlets, the staff at the outlets scan the barcode on the shipment through the mobile smart terminal and compare the number of the shipment and the destination station. It is used to control multiple, few, and wrong shipments, and record relevant information for timely delivery. Back to the enterprise back-end management system.
(6) Dispatch personnel to collect items (outlets)
When the shipment arrives at the outlet, the dispatcher receives the shipment from the outlet and records the shipment circulation record through the mobile smart terminal.
(7) Express delivery
The delivery staff will deliver the items one by one according to the order of the waybills. When they arrive at the customer site, they can scan the bar code on the mail. From the screen of the data collector, the delivery staff can see the detailed information about the mail. After confirming that it is correct, you can complete the mail delivery process with the recipient; at this time, you can complete the relevant signing and registration on the data collector, and send the information to the company’s data center in real time.
(8) Filming and evidence collection
When goods are damaged during the business process, or if you need to take photos for evidence, you can use the camera of the mobile smart terminal to upload the forensic photos immediately after taking the photos on the spot or return to the warehouse to upload them to the server wirelessly, which can effectively avoid some non-our businesses Loss caused by cargo damage caused by operator operation.
(9) Data upload (data interaction)
Upload data such as express mail collection and delivery via wireless wide area network GPRS or wifi wireless network, and upload it to the database server after collection.
Fourth, the main features
(1) Maintenance companies and vehicle management subsystems must carry out the transformation of IC card and electronic label issuance
Salespersons can use the mobile smart terminal to feed back the status of the express mail collection in real time to ensure that the receipt and delivery data are timely, accurate and effective.
(2) Real-time feedback of delivery information
Salespersons feedback mail delivery information in real time through mobile smart terminals to ensure timely, accurate, and effective delivery data, and to improve the system’s back-end monitoring function requirements.
(3) Abnormal shipment management
Initiate abnormal process management in a timely manner through real-time records of abnormal shipments.
(4) Statistical analysis
Provide basis and data sources for statistical analysis, and provide relevant assessment analysis reports for KPIs of customers’ business processes.
Five, application value
For express logistics companies, high-quality service is a cornerstone for companies to do a good job in expanding their brands, and the quality of express delivery services is inherently fast.
(1) Improve customer satisfaction
Hand-held terminals can provide customers with a full range of 24-hour tracking and query services, which can improve customers’ trust in express mail, enhance customer trust in the company, and establish long-term cooperative relationships to facilitate customers to better utilize the company’s services. Promote a virtuous circle.
(2) Integrate resources and optimize processes
To sort out the process of the enterprise, realize the optimal allocation of resources, break the communication gap between different departments, integrate the flow of information, logistics, and capital, so that everything is under effective control.
(3) Reduce management costs and enhance the competitiveness of enterprises
Realize the real-time collection of data in the process of receiving shipments, provide basic data information for profit management, strengthen the management of receiving shipments, monitor the timeliness of receiving shipments throughout the process, improve the level of operation protection, and provide an information basis for subsequent business process optimization, thereby optimizing business processes. It is convenient for operation guidance, provides an information foundation for the express company’s personalized value-added services, further improves the service quality, and enhances the social brand awareness of the express company among the peers.
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