1. Background introduction
a) Damage to and loss of checked baggage by passengers often occurs. Air China provides compensation for baggage up to 8 million each year.
b) The accuracy of baggage check affects the satisfaction of passengers. After arriving at the port, passengers find that their luggage does not arrive randomly, which affects the passenger’s journey and causes passengers to complain.
c) Implement the operational responsibilities of checked baggage. Passengers’ checked baggage needs to go through multiple links across regions. Without effective monitoring methods, it is impossible to monitor the entire transportation process, and it is impossible to distinguish responsibilities when the baggage is damaged or lost.
d) After the passengers go through the baggage check-in procedures, they cannot make the trip due to temporary changes and need to pick out the checked baggage. The traditional method is very time-consuming and laborious, and often affects the plane’s punctual take-off and flight safety.
2. Air China baggage transportation process
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3. Key points of the solution:
a) EPC/RFID electronic tags are affixed to the luggage randomly checked by passengers;
b) Passenger personal information, departure port, arrival port, flight number, parking position, departure time, etc. are recorded in the electronic tag;
c) Install electronic tag reading and writing equipment on each control node of baggage flow, such as sorting, loading area, and baggage claim area.
d) Baggage information is shared and monitored throughout the entire transportation process
4. Advantages:
a) Ensure the safety of passenger luggage and improve passenger satisfaction;
b) Effectively monitor the entire process of passenger checked baggage;
c) Implement the responsibilities of each operation link and operator;
d) Ensure the accuracy of baggage sorting;
e) Quickly find and sort out the luggage of specific passengers. |
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chrispeng 
