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Description of Requirement
Vehicle insurance has always been one of the main businesses of insurance companies. As the departments of auto insurance insurance, survey, claim settlement, repair, etc. are independent and interrelated, at the same time, in order to promote the insurance of customers, insurance companies have also carried out a number of promotional activities such as: safety Returning, giving small gifts, etc., are all based on a common data basis-insurance policies and insurance cards. However, in the traditional work process, the same person can be both a salesperson and a claims adjuster, which may cause blind spots at work, prone to “fake claims, receive more gifts”, “uninsured and paid”, “claim first and then insured” and other factors. Causes of errors. If a smart card system is used for operation management, these loopholes can be avoided to a large extent.
Brief description of system functions
(1) Insurance: After the insured is insured, the sales department staff writes the inside of the insurance policy into the auto insurance IC card via the POS machine. The content involves the policy number, card number, insured unit, license plate number, engine number, insurance period, insurance type, and insured amount , Whether to renew the insurance, whether to return it, whether it is discount, gift content, insurer, etc., one car and one card.
(2) Reporting: When the insurance is out of danger, the policyholder can directly go to the claim center to report the case by telephone. When reporting the case, only the car insurance IC card number is required, and the claim center card number is entered into the computer to complete the report and notify the relevant personnel to conduct the investigation.
(3) Survey: When surveying personnel are on-site, the insurer will issue a car insurance IC card, and the surveying personnel will insert the IC card into the G6102 survey machine, query the insured’s car insurance information, and use the machine to record the risk information and write the relevant information Auto insurance IC card.
(4) Claim settlement: After the survey personnel return to the company, they will send the survey results to the claim center computer, and the insurer will also issue an IC card for simultaneous verification, and notify the insurer to repair the car at the designated auto repair shop and write relevant information Into the IC card.
(5) Repair: When the insurer goes to the auto repair shop to repair the car, the IC card is issued to the auto repair shop. The auto repair shop uses the G6102 machine to read the relevant information and write the relevant repair records into the IC card, and pass the relevant information The telephone line is uploaded to the database of the Provincial People’s Insurance Company.
(6) Compensation: The policyholder issues the IC card with the receipt written in the car repair record, and the claims center will issue a claim payment report based on the previous survey records and the car repair record, and write the relevant compensation content into the IC card.
(7) Value-added services: When the insured is insured, the sales department or related personnel can use the G6102 machine to write the relevant promotional content into the card, and the insured can hold the card for consumption at any place designated by the insurance company, and the consumption item will be deleted One item.
(8) Agency agency: After signing the auto insurance business, each agency agency uses the insurance application process to write information into the insured’s IC card, and at the same time upload the signed content to the provincial People’s Insurance database via the telephone line.
(9) Customer service: G6102 not only has card reading and writing, but can also upload and download customer information. It can be used as a handheld computer for business staff (similar to Businesslink). It can keep track of the customer’s renewal time at any time and provide services to customers in real time.
(10) Information inquiry: The general manager of the Provincial People’s Insurance Company can use the computer on the desk to inquire daily, weekly, monthly, and annual auto insurance insurance and out-of-risk conditions, and the system can print reports as needed.
summary
This case is the application of G-6102 smart card handheld computer in the insurance industry. Since one vehicle has one card, the insurance company can make a detailed record of all the business of the vehicle, which is not only conducive to customer tracking services, but also can avoid some man-made cheating in the work process. As a terminal device for reading and writing smart cards, the G-6102 smart card handheld computer can be used in different links because it can be equipped with different functional modules. Moreover, due to the compact and lightweight design, it is very suitable for the work nature of the insurance industry with high mobility of staff.
System Configuration
1. Central computer: PⅡ/20G/128M or above, Windows98 or above operating system;
2. IC card handheld computer: Hongcheng G6102 series and supporting development kit;
3. IC card reader: Hongcheng G9101 series and supporting development kit;
4. Personalized card printer: P310 or above;
5. IC card: 2Kbit;
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chrispeng 
